Upgrading from V3+ to X issue

Java_Ju

Here's hoping you can help with my issue.
I'm a long time user (9 years) and have recently used the upgrade offer to change to X.

I've purchased the wireless receiver and thermostat kit and 8 trv's. AFAIK the receiver works as a thread border router and so I don't need the bridge X

The receiver is wired to the boiler using opentherm and "appears" connected in the app. However the 3 solid lights do change to solid/off/flashing......which i think means no Internet?

I've tried to install the trv's without success. They temp show connected but go offline and the wireless room stat just hangs at the connecting to the WiFi stage.

I've uninstalled everything and gone back to the V3+ setup for now.

Is there something I'm doing wrong, or are there known issues on installation I need to be aware of.

Java_Ju

Still waiting for a reply back from support on this after an initial "cut and paste" answer taken from the faq section.

I've tried various ways to get this working, including using my phone as a wifi hot-spot to rule out any home router/Internet issues, and buying the bridge X and putting that into the system.

AFAIK the wireless receiver is wired up correctly as the boiler shows an opentherm connection.

I have smarthings and the bridge, trv's and wireless stat pop up to be installed but not the receiver, should that show up?

Getting really fed up with this now with a lack of response from tado and multiple reinstalls of V3+

Anyone able to shed some light on this before I box it up and send it all back?

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Java_Ju

Hi Vernon, thanks for the reply.

I too have the ubiquiti unifi network with pro6 AP's and also set with an IoT network. ( My son is the IT expert not me)

Without the bridge X in the system, setup would always fail at the checking network connectivity stage. If I add the bridge X into it, then I can get the thermostats to connect but still have no boiler control even though everything says connected in the app.

The wireless receiver X is wired to the boiler and was a straightforward swap for the V3+ extension that it replaces. The wiring is basically the same and the boiler shows opentherm so I'm sure it's wired correctly. I can't help but think the receiver might be faulty?

I can go back to the V3+ everytime without issues but it's a bind having to reinstall everything and setup the schedules again.

The V3 has been a reliable system bar the odd trv disconnect but I was getting fed up with the constant AA battery order and only some of the trv's were new enough for rechargeable ones.

Thanks again for the reply

Julian

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Java_Ju

If I strip the install back to its most basic setting and forget about ising the trv's for now then I have just the wireless reciever wired to the boiler and wireless thermostat that connects to it.
That's where my issue starts. The receiver installs "correctly" according to the app and shows connected with 3 lights on the unit. If I then try to install the thermostat, it will find the device and generate matter credentials for it but will always fail at the checking network connectivity stage. If I then exit setup, it does show as connected in the app, but the network symbol on the thermostat display still has a cross on it.

One thing I didn't do, that you did, is forget all the other networks on my phone first. I might try that on its own but I could do with a few avenues to chase before deleting everything again!

Julian

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Java_Ju

Ours is a straightforward semi with the receiver in the hall and in direct line of site to the nearest ap mounted high up in the kitchen.

Everything is being installed using an Android phone and nothing else.

Julian

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qmunity

I've purchased the wireless receiver and thermostat kit and 8 trv's. AFAIK the receiver works as a thread border router and so I don't need the bridge X

You need a Thread Router, which is either Bridge X or the Heatpump Optimizer X. All other devices by tado ARE NOT thread routers.

Of course you could use one from Apple, thus not needing one from tado.

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Java_Ju

According to the Tado website....

The Bridge X is interchangeable (as a Thread border router) with any of the following devices:

tado° Heat Pump Optimizer X

tado° Wireless Receiver X

Apple Home Hub: Apple TV 4K (2nd generation or 3rd generation 128 GB), HomePod (2nd generation) or HomePod mini

To extend the range of your network, you can add multiple Thread border routers, including the tado° Bridge X.

From that i shouldn't need one, however i do have one and it still doesn't work?

Also the wireless thermostat should still connect with the receive shouldn't it?

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qmunity

According to the Tado website....

The Bridge X is interchangeable (as a Thread border router) with any of the following devices:

tado° Heat Pump Optimizer X

tado° Wireless Receiver X

Apple Home Hub: Apple TV 4K (2nd generation or 3rd generation 128 GB), HomePod (2nd generation) or HomePod mini

To extend the range of your network, you can add multiple Thread border routers, including the tado° Bridge X.

Where do you see that? When I go here https://shop.tado.com/en/products/bridge-x , it says:

You won't need an additional Bridge X if:
   • You already have a tado° Bridge X
   • You already have a Thread border router by another brand
   • You already have a tado° Heat Pump Optimizer

You will need an additional Bridge X if:
    • You don’t yet have a Thread border router in your home 
    • You have a larger home in which the Bridge X will serve as a signal amplifier

It says nothing about a tado X Wireless Thermostat being sufficient.

You will need a Thread Border Router, you currently don't seem to have one (at least not by tado).

Java_Ju

Its here on the Tado help pages.

https://help.tado.com/en/articles/9090800-do-i-need-a-tado-bridge-x

I do have a Bridge X that i bought after to try, but I did try that and even though i could connect the stats, I couldn't get the boiler to fire.

I do value your input and everyone else's as there is conflicting advice on the help pages and as yet nothing from support apart from a cut and paste from the help pages

Julian

qmunity

Interesting. They seem to interchange "Programmer" and "Wireless Receiver" and that is a device I do not know as it seems to be only sold in the UK and indeed is also a Thread Router. That white thing (in the background):

Do you have that?

Anyhow, when you go to your tado app (Web or phone), do you see the bridge being connected to the Internet?

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Java_Ju

So yes I have the receiver pictured, it comes in the kit with the wireless room stat.
With the receiver connected i can press the boost button and the boiler fires as intended. The problem comes when I try to add the wireless stat to the receiver. This should be OK as a basic setup as its sold like that, however the setup fails at the checking network connectivity stage.
If I add the bridge X in then I can get the stats to connect but not fire the boiler. Maybe i need to reinstall everything and check which zone controller is being assigned in the app?
I'll try that tonight

Thanks for everyone's input, I'm slowly getting it to sink in lol

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Java_Ju

I'm not hopeful but fingers crossed mate, appreciate your insight.

I've been using Tado since 2016.....it does feel like the customer is beta testing the X version

Julian

Java_Ju

Ok so first off can I say thank you to you both for taking the time to help and posting some very useful and informative information. This matter/thread stuff is all new to me and taking some digesting!

It appears to be working, qmunity was right, the Bridge X IS needed AND has to be installed first. The info on the Tado website that I posted is plain wrong or I have a malfunctioning receiver. I guess the fact that there is no Matter branding or Qr code on the box means it's wrong information.

It's all very confusing and the Tado website should guide you on the set-up you need!

I'm just glad it's working now as I've spent more time than I care to think about going backwards and forwards!

Julian

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Java_Ju

Yes you did tbf but I was working on the assumption the receiver was able to operate as the matter router due to the info i took from the website! I was a little sceptical though if I'm honest as all the "X" stuff apart from the receiver was picked up by smartthings.

Also there is no hot water control in the app to switch the preheat on and off. Hopefully that will be along soon too.

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qmunity

Glad that it is working now.

When I upgraded from v3 to X and still had my gas boiler, I also lost hot water control. tado told me that thy only support on/off and OpenTherm with X and both do not suppot controlling hot water.

Now with my heat pump and HPO X I have hot water control again but honestly I never use it.

Mauritsm

So I have problems connecting my Tado Bridge X to my phone (it is on the network and I am using unifi as well). Anything specific that I missed to get the bridge working in the app?

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qmunity

Unifi offers guest networks. And also on the “normal” wifi you can disallow devices to communicate with each other.

Have you checked that?

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Mauritsm

Thanks for the helpful info. It seems silly that you actively need to disable 5ghz, but what can I do about it.
Anyway, I’ll try tomorrow with a dedicated IoT network

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