Hi, is it normal to have to tap the tado control to get the relays to let go?

NickTado

Love the product and it's been a steep learning curve. I eventually found a temporary work around for a fault but I don't think it's a long term solution.

Twice now the central heating pump and boiler has remained switched on even when the controller lights indicate that it should be off.

Regardless of any reboot or reset the only thing that gets my controller to not call (release the relay and break the circuit is to remove the cover and lightly tap with the plastic handle of a ph2 screwdriver and click, the relay let's go and the boiler and pump quits.

I am pulling well under the rated value but this has happened twice now on my 3 week old system and my question is...

Is my controller faulty or could could I have missed something else?

wateroakley

@NickTado Hello Nick. Sorry you’re having problems with a sticky relay. This is a fault reported recently by a couple of other Tado X users with the wireless receiver. From a previous life … relays that switch mains voltages are susceptible to welding closed due to inductive/capacitive loads and arcing. Best to contact Tado support and request a replacement.

Treskelion1959

Oh thank goodness, not just me! Thought I was cracking up.

hugbilly

I wonder if there's a batch of wireless receivers with dodgy relays ?

NickTado

Thanks for your help/comments, I think I will be contacting Tado support and see what they say as it happened again today, that's now 3 times on my 5 week old V3+ system.

The boiler and heating pump were still running hours past the scheduled switch off time, the app said that the heating was off and the heating light on the Tado controller was off.

The lightest of taps on the control unit and I heard a click and the pump and boiler switched off.

Rather disappointed really 😒 but hopefully Tado support will look after me.

Thanks again and I will update as and when there is something to share.