Tado X Installation Issues (UK)
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Hi NotBernard65,
Lots out there scratching their heads, here is my draft User Guide I created this morning … it may help? Still green, if you don’t understand something then ask; if you can improve the guide please do (one person has already helped with a possible confusion, related to Tado V3+ so not applicable in your case). Good luck, Tado X when mature will be a great improvement over earlier iterations, as you would expect 😎
kindest regards,
Vernon
Installing Tado X system, a users guide
My system is based on Ubiquiti Unifi UCG-Max router with U7 Pro Wall APs & oil-fired boiler (18m from stone house)
Preparation before installing
- Ensure IPv6 is enabled on your router
- Strongly recommend that you consider a separate IoT network, perhaps thru vLAN or using the Guest side of your Router, that you have selected only for 2,4Ghz network.
- My preference, delete all of your other networks from your phone, then you won’t have your errant phone chasing 5Ghz whilst installing your first Tado X component, the Tado X Bridge (I kid you not, it works).
- Look at your current distribution of Matter Routers (Apple Spkrs, Apple TV, any EveHome products will be either Matter Routers or Thread Endpoints. Make sure you have an even distribution of them. In my case, I have multiple secondary and tertiary units to ensure that local connection is strong (mostly Apple, Meross and EveHome products, others are available … the Tado X bridge is rock solid, I took 2 ‘cos my house is filled with 60cm stone walls). Remember the more Matter Routers in the house, the merrier; it gives alternate routing if one component fails (imagine a net thrown over your house and outbuildings).
- When ready, if you have Tado V3+ installed then delete that home (there is no Tado X compatibility with V3+ or older, except the air conditioning wireless control). Personally I stripped all reference of Tado from my phone and started with a fresh Tado App using my sign in details.
Installation of Tado X units
- Install Tado Bridge X first on a clean Tado App using QR code on card attached to lid of box.
- Install Tado X Wired Thermostat or Tado X Wireless Receiver, again using QR on card inserted in lid of box. Note that Tado X Wireless Receiver is not a Matter Router (or Thread compliant, since the Matter Group label is not visible on the item or packaging), hence installing Tado Bridge X first.
- Install Tado X Radiator Thermostats using the same plastic thread that you may of used with your Tado V3+. Again, back to the QR card on the inside of the box lid. Allocate to a room.
- Same with Tado X Wireless Thermostats, allocate them to a room.
- When you have finished building your home, remember to configure each room to your Tado X Wireless Receiver (TR plus 10 digits) or Tado X Wired Smart Thermostat ( GR plus 10 digits). Look at your settings (Settings/Rooms & Devices) you will note Tado Bridge X & Tado X Wireless Receivers are not allocated to a room (they sit at the bottom of the Rooms & Devices page under Other Devices).
- Set your schedules (remember you can copy them to subsequent days or use on another component within the App).
- You can check your Matter Router & Thread Endpoint distribution using an outside App such as EveHome/Settings/Thread (Tado X do not have this facility available)
Commissioning your heating system
- Position yourself by your Tado X Wireless Receiver (or Tado X Wired Smart Thermostat) then open Tado App and the Home page should be displayed with all your rooms, hallways etc. If your schedule should already have started, then press Resume Schedule at the top of the page.
- Look at your Tado X Wireless Receiver, hopefully you will have 3 steady WiFi lights and the Heating Light illuminates with a click from the relay to your boiler. If you have wired your Tado X Smart Thermostat, then you will hear a click from it.
- The boiler works (hurrah).
- Now press Turn Off on the Tado App Home page, the Tado X Wireless Receiver heating light will go out and you may hear a click.
- The boiler stops, although your heating pump may continue (hurrah).
- Back to Resume Schedule on the Tado App Home page, your boiler will then control itself; just make sure it controls itself within the temperature output you have set on the boiler faceplate.
- If you look at your Tado X Home page, you notice that the temperature cycles slightly either side of your desired room temperature. Perfectly normal.
- Go to the Settings page of the App, sort out your personal preferences for geofencing etc. Note: there is no Pre-Heat currently on Tado X that we enjoyed on the Tado V3+, so setting your schedules for desired indoor temperature is a bit hit or miss
Don’t blame me if this doesn’t work, message me and I’ll adjust the Users Guide as necessary (this guide is unofficial, use at your own risk). It has been produced because I was frustrated at the poor knowledge base prevalent within Tado ChatBot staff, I don’t want others mislead.
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oh, afterburner,
I used Tado Pro App for the installation to boiler.
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Not sure why the previous comments, but others, have seemingly been removed?
Anyway, for the benefit of others, I got up and running in the end.
Not sure why I had issues, but factory resetting the radiator thermostats seemed to help.
One thing I noticed in relation to the instructions to factory reset is I had to commence the press/hold on the screen as soon as a see “tado” and not waiting for “Hi!”.
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