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☝️ This.
Discussed in my guide below for new users, an unnecessary step to my mind but it is what it is (until Tado X matures).
My guide (2nd Edition) looks pretty robust for new users … they may look in this thread for help.
I reckon this flows better than my previous 2 efforts. I’ll let that rest now unless Tado veterans contact me with updates (probably reference notes at bottom) or a user tries the guide & gets stumped 😎
Installing Tado X system, a users guide (Amendment 2 dated 19/12/2024)
My setup was based on Ubiquiti Unifi UCG-Max router with U7 Pro Wall APs & oil-fired boiler (located 18m from stone house) using StarLink as internet provider.
Preparation before installing
Ensure IPv6 is enabled on your router (most routers have this enabled, but people like to fiddle with settings). Matter Border Routers & Thread require this standard.
Strongly recommend that you consider a separate IoT network, perhaps thru vLAN or using the Guest side of your Router, that you have selected solely for 2,4Ghz network use.
- My preference, delete all of your other networks from your phone for the install of the Tado X system, then you won’t have your errant phone chasing 5Ghz whilst installing your first Tado X component, the Tado X Bridge (I kid you not, it works. Simple enough to restore other networks post-installation).
- Look at your current distribution of Matter Routers (Apple Spkrs, Apple TV, any EveHome products will be either Matter Routers or Thread Endpoints, See Notes below)
- When ready, if you have Tado V3+ installed then delete that home (there is no Tado X compatibility with V3+ or older, except the air conditioning wireless control), you cannot progress without deleting. Personally I stripped all reference of Tado from my phone and started with a fresh Tado App using my sign in details.
Installation of Tado X units
- Install Tado Bridge(s) X on a clean Tado App using QR code on card attached to lid of box.
- Then install Tado X Smart Thermostat (Matter Border Router compliant) or Tado X Wireless Receiver, again using QR on card inserted in lid of box (see Notes below). I found the Tado Pro App particularly helpful to confirm my existing wiring was correct (great app 👍)
- Install Tado X Radiator Thermostats. Again, back to the QR card on the inside of the box lid. Allocate to a room.
- Same with Tado X Wireless Thermostats, QR code then allocate them to a room.
- When you have finished building your home, remember to configure each room to your Tado X Wireless Receiver (TR plus 10 digits) or Tado X Wired Smart Thermostat ( GR plus 10 digits). Look at your settings (
Settings/Rooms & Devices)
you will note Tado Bridge X & Tado X Wireless Receivers are not allocated to a room (they sit at the bottom of theRooms & Devices
page underOther Devices
). - Set your schedules (remember you can copy them to subsequent days or to another component within the App).
- You can check your Matter Router & Thread Endpoint distribution using an outside App such as EveHome/Settings/Thread (Tado X do not currently have this facility available).
Commissioning your heating system
- Position yourself by your Tado X Wireless Receiver (or Tado X Wired Smart Thermostat) then open Tado App and the Home page should be displayed with all your rooms, hallways etc. Your schedule may already have started, otherwise select a couple rooms to heat (or, if you like wasting fuel select
Boost Heating
this opens all room radiator valves). If you have previously pressed “Turn off all rooms”
then pressResume Schedule
at the top of the page.There may be a delay of several seconds before you hear or see any change at your Tado X Wireless Receiver or Tado X Smart Thermostat (wired), this is perfectly normal.
- Look at your Tado X Wireless Receiver, hopefully you will have 3 steady WiFi lights and the Heating Light illuminates with a click from the relay to your boiler. If you have wired your Tado X Smart Thermostat, then you will hear a click from it.
- The boiler works after a short delay (hurrah).
- Now press
Turn Off
on the Tado App Home page, the Tado X Wireless Receiver heating light will go out and you may hear a click. - The boiler stops, although your heating pump may continue dependent on your wiring to boiler (OpenTherm, other standards or just a basic On/Off switch).
- Back to
Resume Schedule
on the Tado App Home page, your boiler will then control itself after a short delay, just make sure it controls itself within the temperature output you have set on the boiler faceplate. - If you look at your Tado X Home page, you notice that the temperature cycles slightly either side of your desired room temperature. Perfectly normal.
- Go to the
Settings
page of the App, sort out your personal preferences for geofencing etc.
Notes:
- I consider (
tbc/denied definitively by Tado)
that the Tado X Wireless Receiver (EU) is not a Matter Border Router. Current confusion over whether the Tado X Wireless Receiver is a Matter Border Router (or Thread compliant) centres on the lack of Matter branding on the components box or card clipped in lid, compared to other component boxes and the QR cards clipped in lid of said component boxes. - Matter Border Routes & Thread compliant devices discussion for new matter/thread users. Make sure you have an even distribution of them throughout your home. In my case, I have multiple secondary and tertiary units to ensure that local connection is strong (mostly older Apple, Meross and EveHome products, others are available … the Tado X bridge is rock solid, in my experience), I took 2 Tado X Bridges due to my house being filled with 60cm internal/external stone walls. Remember the more Matter Routers in the home, the merrier; it gives alternate routing if one component temporarily falls over (imagine a fine net thrown over your home, you can then imagine tracing alternate routing to your devices through the alternate Border Routers &/or Threads).
- Some discussion on just using 2,4Ghz IoT network for Tado X. Their “new” boards appear to support WiFi 4, same as Tado V3+. For IoT, do you need a newer standard when most, if not all, current routers support that standard? Not now, I suspect it will have a decent life.
- No Pre-Heat currently available on Tado X that we enjoyed on the Tado V3+, so setting your schedules for desired indoor temperature (for getting up for breakfast or returning home, when it is unseasonably cold, or hot, outside is a bit hit or miss!).
- Don’t blame me if this doesn’t work, message me and I’ll adjust the
Users Guide
as necessary (this guide is unofficial, use at your own risk). It has been produced because I was frustrated at the apparent poor knowledge base prevalent within Tado ChatBot staff, I would prefer that new users have a seamless integration of what I consider to be an good product (just not currently as many features as the Tado V3+) - If you are a Ubiquiti Unifi user, you have probably already mapped your home WiFi using Ubiquiti’s excellent free tool. Just a shame you cannot auto-install 60cm walls (maybe not stone, but that thickness of wall will come back).
With thanks to @AndrewD for constructive criticism in several important areas.
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