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Tado app does not work while on WiFi

Oceans247
Oceans247 ✭
in General Questions & Topics
My system has been working perfectly for the past 3 years.

Out of the blue, I am no longer able to connect to the Tado app when I am on my home WiFi network.

I can use the app if I turn off my phones WiFi and connect via mobile data.

I can also connect if I turn on wifi on my mobile and activate my VPN.

Would anyone know what on earl is the problem?

Comments

  • Unknown
    Unknown
    This content has been removed.
  • Tomtom12345678
    Tomtom12345678 ✭
    Has anyone reported to Tado? Is the issue limited to London or elsewhere?
  • Unknown
    Unknown
    edited December 19
    This content has been removed.
  • Josie2024
    Josie2024 ✭
    I am having the exact same issue I can only use the app now when using 4G and have to disconnect from the wifi
  • Unknown
    Unknown
    This content has been removed.
  • Seraphim
    Seraphim ✭✭
    I am facing the exact same issue, 3 years no issues then as of the latest app update can’t use WiFi to connect to the app/server until I go onto 4g and all works like it should.. been inconstant with Tado only to be told it is not a Tado issue but my ISP, ISP confirmed no issues with router or connection, it has been escalated to tado’s engineering team so I guess a waiting game for a solution.
  • Emcee
    Emcee Admin

    Hello @Oceans247

    Are you using Community Fibre / a Linksys router by chance?

    This is an issue on Community Fibre's side.

  • IcarusCRB
    IcarusCRB ✭
    I have reported to community fibre but if you change your DNS settings to use Google 8.8.8.8 (dns1) & 8.8.4.4 (dns2) (local network) it will fix it.

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