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Tado app does not work while on WiFi

Oceans247
Oceans247 ✭
in General Questions & Topics
My system has been working perfectly for the past 3 years.

Out of the blue, I am no longer able to connect to the Tado app when I am on my home WiFi network.

I can use the app if I turn off my phones WiFi and connect via mobile data.

I can also connect if I turn on wifi on my mobile and activate my VPN.

Would anyone know what on earl is the problem?

Comments

  • Treskelion1959
    Treskelion1959 ✭✭

    It has been very flakey here in France all day too

  • Tomtom12345678
    Tomtom12345678 ✭
    Has anyone reported to Tado? Is the issue limited to London or elsewhere?
  • Treskelion1959
    Treskelion1959 ✭✭
    edited December 2024

    I have commented on it in a separate thread (instigator) which was visible in their Community Discussion trend. I live in SW France.

  • Josie2024
    Josie2024 ✭
    I am having the exact same issue I can only use the app now when using 4G and have to disconnect from the wifi
  • Treskelion1959
    Treskelion1959 ✭✭

    That would suggest that the issue is at Tado’s end.

  • Seraphim
    Seraphim ✭✭
    I am facing the exact same issue, 3 years no issues then as of the latest app update can’t use WiFi to connect to the app/server until I go onto 4g and all works like it should.. been inconstant with Tado only to be told it is not a Tado issue but my ISP, ISP confirmed no issues with router or connection, it has been escalated to tado’s engineering team so I guess a waiting game for a solution.
  • Emcee
    Emcee Admin

    Hello @Oceans247

    Are you using Community Fibre / a Linksys router by chance?

    This is an issue on Community Fibre's side.

  • IcarusCRB
    IcarusCRB ✭
    I have reported to community fibre but if you change your DNS settings to use Google 8.8.8.8 (dns1) & 8.8.4.4 (dns2) (local network) it will fix it.
  • Ad_London
    Ad_London ✭
    Same issue here on iPhone 14. I can access it when WiFi is turned off but very frustrating. No other apps or websites seem to have this issue.

    Can someone from tado not escalate with community fibre given how many it’s happening to?
  • Nerokerr
    Nerokerr ✭
    I have the same problem! Everything has been fine and then suddenly a week or so ago the Tado app wont even open. It took a couple days before figuring out that it did if I disabled the Wifi on my phone. So now I can at least access it, but it’s annoying to switch it off every time. I do have community Fibre with a Linksys router so I’ll look into that…
  • TDR
    TDR ✭
    I’m having exactly the same problem.

    Is it only a community fibre issue or anyone else using other internet providers where this is happening?
  • kentEngland
    kentEngland ✭
    Yes same problem here after some update of the app in December. I am also on community fibre from England, Kent and it only connects on 4g or 5g. Seems like community fibre is blocking some ip addresses that Tado uses to connect to their servers .
  • KesterJLeek
    KesterJLeek ✭
    Same issue here. Community Fibre, can’t access Tado from WiFi as of mid-December.

    Really hope this gets sorted as I barely have mobile signal in my house. In meantime am using Google Home to control heating. I don’t want to mess around with my DNS settings to compensate for something Tado and Community Fibre should deal with directly.
  • Omze
    Omze ✭
    Same issue with community fibre however I have an ASUS mesh network

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