Tado X - Always heating at 20 degrees
Can someone help me understand what am I missing?
I am on vacation, recently installed and setup Tado X with Bridge.
For some reason, despite trying all possible options between
- Setting Away default temperature to 15.5* - Marking Away in Geofencing option manually
- Turing heating off (to Frost protection)
- Changing my regular schedules to all being now set to frost protection
And yet my home for the past week has been constantly being heating to 20*
What am I missing? Its frustrating as I set the whole thing up to save heating costs when I am not at home - while now it heats always at 20* when no one is around
Answers
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I'd try Tado Helpdesk.
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Thanks I did and they asked me to wait till 8th till their staff who can help is back to work from Holidays - in the interim I get to pay for my gas bills while no one is around for a tech that Tado built which failed!
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@royi tado° support agents are employed by tado°.
Currently, our agent sent Djpershad's case to more specialized engineers so that a full technical investigation of the problem could be performed. It is taking time as the holiday period in Germany is 24 December - 6 January. Things should get back on track starting today.
Apologies for the wait, Djpershad.0 -
@Emcee unfortunately my home kept on heating to 20* through out my vacation time - resulting in insanely high heating bill for the month of December while no one was around to enjoy the extra heat generated. The purpose for me buy a Tado thermostat and bridge was for this very reason to ensure my heating can be managed remotely so that I can turn off heating when away and schedule turn on just before I am back to ensure the house is at the optimal temperature when I am back
The tech failed on me - now that I am back I could manually reset and things seem to work now, but my question is why did it fail and how to ensure if won't happen again. DO I need to replace both thermostat and the bridge for ensuring it works the next time around in case it is faulty and what happens to the extra costs of heating I have incurred?
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@Djpershad unfortunately I cannot make a diagnosis, so I cannot confirm whether a replacement would fix the issue. Besst is to wait for a full answer from support.
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