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Please help - new wired thermostat

allywill
allywill ✭
in General Questions & Topics

we have I think a faulty wired thermostat so want to replace. We bought a new one and connected it just the same as the old one, removed the old device from the app, added the new one and it didn’t work. The setting were the same as the old one R01 HC01 HW ticked and EK ticked. It on the extension kit the hot water light was not lit and couldn’t be switched on manually. Do tado need to do something technical their side to help in switching a new one?

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  • Emcee
    Emcee Admin

    Hello @allywill

    using the email address linked to your community account, I could not find your tado° Home in our backend. Please contact tado° support via chat so that one of our agents can investigate what is going on with your account and the problem you've described above.

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