Care & Protect not protecting...
As I often do, I remotely set my house to HOME when I left work at 6 pm this evening, so as to ensure that it was nice and warm when I got home…
I do this because even though tado gradually ramps up the temperature the closer to home I get, it only seems to really ramp it up when I'm around 10 miles from home and as a result, it never reaches set temps in time.
Anyway, I get home and the house is stone cold… Checked my boiler and it had an ignition error which I had never seen before… Had to reboot the boiler to get it running again.
So I then look at Care & Protect in the app, only to find it still says the same old tired message… "Everything looks good. tado has been monitoring your BLAH BLAH BLAH"
Surely tado should have noticed something was wrong?? The system had been set to HOME more than an hour ago and yet the temps were unchanged for that entire hour… The house was still stone cold.
I would definitely call that "unusual behavior"… Wouldn't you??
Come on guys… When is this feature actually going to be a feature and actually do something?
Cheers… Andy.
Comments
-
@wateroakley - I have absolutely no clue what you are talking about… Like, none!
The only useful piece of information I have managed to glean after reading your comment 4 times, is you are a volunteer moderator. Beyond that, I can only assume there is some kind of weird hidden meaning behind the rest of it!
So maybe you didn't understand my opening post and therefore I'll try to be as succinct as I can…
- tado should start ramping up the temps sooner than when I am approx 10 miles from home, especially since it is the same 40 mile journey I make, day in, day out.
- And more to my actual point, why did the "Care & Protect" feature not alert me about the unusual system behavior, rather than ignoring the oddity and showing me this pointless message…
Clearly there was unusual behavior!
2 -
tado.com/gb-en/press/tado-announces-care-and-protect-a-new-innovation-to-minimise-and-prevent-boiler-breakdowns
Two issues here.
One - maybe Care & Protect should have notified you but you can tell what parameters have been coded by Tado. In a perfect world it would but maybe in this circumstance it couldn't.
Second - Home/Away is range limited and in my system, not ideal. My boiler in new (and on ebus) but the system is old, with multiple additions and takes 30 mins to warm up unlike my daughters, which is almost instant. I'm like you and will turn the system on manually if coming back from a day away as the house will be cold on arrival otherwise. I'm just having to adjust behaviour as the system is mass market and not specific to my house.
Maybe you expect more than any system can achieve?
0 -
@mindstorm - Maybe I expect more than any system can achieve?…. Nope!
I expect a system to achieve what a feature is intended to do.
Here's a question for you… Did you actually even read the article that you suggested?…
At the very very least, I expect it to do just that, but it didn't… And it's not the 1st time either!
I have had a number of occasions where a TRV has failed to shut off the radiator, resulting in a room overheating by 2 to 3 degrees even though the app states it is no longer heating, and the only way to fix it is to either pull out the batteries or turn the TRV all the way off in the app and leave it for a few minutes.
In the scenario of a TRV failing to shut off a radiator, resulting in overheating, surely "Care & Protect" should detect the unusual behavior and alert me that something is wrong?
So from my experience, "Care & Protect" has never, not even once, alerted me to any unusual behavior, and when my boiler genuinely had a fault and I was not alerted, I would suggest that this specific feature is failing miserably!
0 -
Strangely I did…. Maybe it’s not capable of being everything to everyone. It can only do what it’s coded to do. Maybe you should change your system to something less capable then you won’t be disappointed. Learn to live with the system or contact Tado direct to see what they can do. The forum is monitored but surely direct contact will be more satisfying to you.
Have you thought to ask Tado why I didn't pick up the error. Have you asked why it didn't pick up the overswing?0 -
If I don't get any joy from the forums then yes, I will contact support directly, however I am a little confused by your statement… "Maybe it’s not capable of being everything to everyone. It can only do what it’s coded to do."
I am not expecting it to do everything, but I am expecting it to do what it states it is supposed to…
It appears you are missing the obvious here… tado states it "detects boiler faults and informs users…" and yet it doesn't.
Anyways, thanks for your input 👍
0 -
@mindstorm it should look at your normal heating pattern and the time it takes to heat and if that is slow or the temp is not increasing at all it's pretty obvious the boiler is not working.
Hive have this and it actually told me the house wasn't heating as per normal one morning. The GF had left for work and didn't close the front door properly so the wind blew it wide open and the house didn't heat as per normal.
It's not really that difficult and a few people have commented that the "care & protect" does not detect a boiler ignition error or not heating correctly (or at all)
It looks like a feature Tado advertised in the hope that nobody would actually need or look at it
1 -
@mindstorm Long time user here. I'm sure you must be the only user who have received an error notification from 'care & protect'. I would like to receive error messages via the app. Which heating system do you have?, so that I can relay this information to the team to find our why it only works on certain systems.
1 -
Guys - it's not me having issues it's @AxemanUK666
But I did find this while looking to see what it is capable of. It seems ebus is better than relay as well.
reddit.com/r/tado/comments/1ihv0if/care_and_protect/
Especially this post:
Update from tado:
Hello,
Thank you for contacting us.
It didn’t fall within the thresholds, so Care and Protect didn’t register any detections.
Care & Protect monitors the indoor temperature of each room to identify if there are unexpected changes. It will then notify you if something is not right. However, boiler errors don’t always have a major impact on the room temperature, so in some cases an incident might go unnoticed.
If tado° calls for heat, and the temperature keeps dropping drastically, Incident Detection will show an incident. This happens because the feature is designed to detect when the target temperature you set in the tado° app is not reached.
Please note: Care & Protect doesn’t currently consider the communication between tado° and the boiler as one of the factors for detecting an incident. This is mainly because tado° supports many boilers, and we want Incident Detection to work with multiple manufacturers.
0 -
@mindstorm - You keep making my point for me…
And to make matters worse, this happened again at some point overnight…
All the radiator TRV's were on because they were scheduled to be on, and yet the house was cold because the boiler was not igniting, and this scenario should have been easy for tado to detect…
The tado system calling for heat but the heat is not going up.
And of course when I looked at the app, what did I see??
I gotta say… Not happy!
0 -
@AxemanUK666 I'm not against your point as it should but we can't tell what Tado have chosen to select as parameters. I would ask them direct as it seems their system is failing you and the rest of us.
1
