Getting support - response times?
I've just purchased 21 x TRVs, 2 x smart stats and an extension kit but I've run into issues with the second box of TRVs in that I can't complete the set-up as the TRVs can't be assigned to a new room.
The message in the app just tells me to contact support, which I've done last night, but it's a bit frustrating to have hit a problem so early in the installation that requires me to contact support and then simply wait for a response (which hasn't arrived yet).
The hardware itself seems nice enough, the first 4 TRVs were easy to set-up, the iOS app seems pretty good to use and the pricing (in the Black Friday sales) was half reasonable but if I can't get a quick response to such a basic installation issue I'm going to have to send it all back and look elsewhere which is a bit disappointing really.
Reading the various feedback and complaints also makes me worried that I've picked the wrong supplier (which I'm really hoping isn't the case).
Is there a telephone number I can call to chase this up?
Does anyone know how long it normally takes to get a response to a support query like this?