Extension KIt - cannot complete the installation.
We brought a house with TADO system fitted, but as the person who fitted TADO since moved and sold the house already once - we were unable to log in to existing system and we had to buy new one (as advised by TADO Team).
I have V3+ Starter Kit + extension kit.
I have replaced all the items, adding them to my app one by one. The extension kit is connected directly to the boiler.
The thermostat and Internet bridge installed OK. Extension kit however did not. The kit is connected but installation is not completed.
Our Boiler is Vaillant ecoTEC pro 28.
I'm currently angry as my heating is on full - even so I have (to what i thought) switch it off on TADO app and on my boiler too. There is no call center number I can call to speak to anyone and this is just absolute nonsense!
Can anyone help me and tell me what to do to finish installation of extension kit?
I have sent several emails asking for help but CS is not responding... funny that when I was asking to buy one I had the response back in 1hr from my e-mail...
I'm seriously hitting roof with my frustration... help please!