No per month charge for automation (auto-assist) l

I do understand why push-notificatioms are free, but not why auto-assist is not.
It seems like an important feature that should be included when Tado sells their products as automation and smart products.
Why do I have to pay per month after I have bought the product? It kind of eats into the money (I might have) saved on heating.

I will return my products within a year if not all features are free of charge.

Kind regards
Peter Truels Wulff
18 votes

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  • It’s incredibly annoying to receive a “switch to away mode?” Notification and to not be able to click a “yes/no” button on my Apple Watch.

    A monthly subscription isn’t worth it, so they should either give that to me free of charge or stop sending me notifications I can’t respond to without unlocking my phone.
  • Hi @luka,
    Go to "settings" select "Notifications" then deselect the ones you don't want.
  • Hi all,

    It might be interesting to think a bit differently about the monthly subscription. Instead of it being about auto features, consider as funding the feature development of the app and digital features making your investment in the physical technology more valuable to you over time. If Tado only have funding coming from the sale of hardware, it’s a one-off and doesn’t help them to make the product better, just bring out more hardware. We want our hardware to become better and more useful not be outdated every couple of years. The subscription helps Tado to develop the software side. At least, this is the way I rationalise it.


  • Just spent a load of money on 2 thermostats and 8 radiator valves and Tado expect me to pay for basic features available on all other smart thermostats. My previous thermostat was a honeywell and did all the tado subscription features for free.

    It feels incredibly cheap and penny pinchy by Tado to charge for this and I refuse to pay it, furthermore as the tech guy for my friends and family I will not be recommending Tado products to anyone.

    I can code up all these subscription features myself in home assistant so Tado can stick their subscription model where the sun don't shine.

  • rafm5
    rafm5 ✭✭✭

    @yossarian Well, they can always use Kickstarter ;-)

    I partially agree with you. What disappoints me is the lack of visible development during recent years. I have no isues contributing, but ideally I would like to see this as an investment into tado° ecosystem.

    IMHO the subscription is not worth paying extra if I can have better results by using HomeKit automation etc.

  • rafm5
    rafm5 ✭✭✭

    @matteo998 At least tado° is clear about the subscription and it's cost. It was your decision to pay for 2 thermostats and 8 radiator valves. This service is 'an option' so you can't refuse paying for it - simply ignore it.

    I don't necessary agree with subscription model in general, but I do understand why it is so common nowadays.

    tado° is getting better, yet not perfect, but I will recommend this platform.