Does anyone know why I can't create a new room?

Error received in the app and on the web GUI,
"Assignment to new room by user not possible yet, To reassign the device to a new room, please contact our technical support"


  • From the home screen select settings and then Home, devices. Select the device you want to reassign and select the name showing under Room. Adjust room name and relocate device accordingly.

    If this doesn't work, phone technical support.

  • msammonsmsammons
    edited February 10
    Thanks Jez, Waiting on support now :)
  • edited February 10

    I have exactly the same issue. Can’t complete 2 radiator valve installations on Tado app because of it. Strangely the rads do show up in Apple HomeKit and can be controlled from there. Also awaiting call back from support but if you hear first......

  • Support asked for the valve serial numbers and new room names so I'm guessing they will set these up from their side, bit annoying, the first 6 added fine, just the last three had issues,
    I'll drop an update once it's sorted.
  • Thanks for your response. Hope you get this sorted.

  • Had an update today from support, they moved the valves and created new rooms for me and I'm also now able to add rooms myself,
    They haven't said what was wrong or what exactly what they did to resolve this, but it's working now!
  • Support came back to me to say that I could now create and assign rooms. I was able to do this and complete the installation.

    They didn't tell me what was wrong, but it all seems to work now. I do have two further valves to add- hope they work!

  • FrankFrank | Admin


    There is an issue that, under certain circumstances, the system can't reconfigure the devices correctly (e.g. which rad-stat is allowed to call for heat from a specific Smart Thermostat). This can lead to you being road-blocked and support having to resolve it for you.

    We are working on fixing this, but it may take some time to get it to automatically be able to account for any configuration change.

    I apologise for the inconvenience this can cause.

    Best regards,


  • @Frank I have the same problem, could you please sort it out for me.
  • FrankFrank | Admin

    Hi @CIM ,

    Please contact support for assistance on this:



  • LoISLoIS
    Is there a published solution for this Frank?
  • Hi Frank I have 8 rooms to setup - can this only be done by support?

  • FrankFrank | Admin


    Sorry for not replying sooner. There has been a lot of movement regarding this, and now only a few corner-cases will trigger this issue. We are also working on addressing these so that this error is a thing of the past.

    Best regards,


  • Has this issue been resolved yet? I appear to be experiencing the same now I have installed my first radiator stat.
  • I contacted todo support and they did fix it quickly for me. This appears to be the only way to resolve the problem

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