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Feedback for Tado Admin

samdsamd ✭✭✭
edited December 2019 in General Questions & Topics

I had occasion to copy a post from yourselves informing a member here who had no heating at all, what your emergency procedures are.

My post had to go to you for approval - how useful is that in an emergency!!

It is now 1720 hrs and my post has still not been approved. I appreciate the time and the season but your emergency response must always be available.

The post in question was entitled Just installed thrmostate and extention kit all showing connected on App but still no heating?


  • And it looks like Tado admin cannot be bothered to reply to this either....

  • samdsamd ✭✭✭

    Five days later still not approved. I bet the OP is quite cold by now!!

  • When people planning to install Tado system, they should not totally rely on Tado system as a heating system controller. They should retain their existing system. Should Tado system failed, you can continue to use your existing system.

    Only install Tado system to use as a system to make your heating more convenient.
  • samdsamd ✭✭✭
    edited December 2019

    That sounds fine on paper but you have to get to the stage where it is 'all or nothing'. BUT that is not the point of this thread. People do get into difficulty and there should be an easy way to get help.

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