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Hot Water not showing up in the app

Hi, I recently installed my Tado heating system and everything is working fine except the hot water control isn't showing up in the app. I've installed the hot water extension kit and the smart bridge....am I missing something?

Thanks

Answers

  • JoeyJoey | Moderator

    Hello ,

    Please contact our Support Team either via our contact form:

    Or via our Live Chat (yellow chat box, bottom left):

    Kind regards,

    Joey

  • Me too, professionally installed but no HW option in the app. Did you ever get this resolved?

  • Me too. My system was professionally installed but, even so, the option for hot water is not showing in the app. The extension kit says "This extension kit controls your heating".

    This is an old post but I am hopefully that maybe you managed to get this sorted? How did you get it working in the end?

  • Me too. My system was professionally installed but, even so, the option for hot water is not showing in the app. The extension kit says "This extension kit controls your heating".

    This is an old post but I am hopefully that maybe you managed to get this sorted? How did you get it working in the end?

  • Same issue here, anybody got a resolution for this issue?
  • Never got it sorted, gave up in the end.
  • Hi Rez, What did Tado support say about the issue? I just can’t understand how it does not show in the app when there is an extension kit installed that allows for hot water control. Disappointed I’ve invested in this system
  • Had the same problem. There is a jumper behind the extension kit. The manual says what setting is needed. Once the jumper correctly plugged you should see hot water option in the app.

  • I had the same issue, emailed support and they added the hot water icon to my app, I now can set a schedule


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