Anyone else having problems with radiator thermostats over heating rooms when they should be off?
As I told Tado support after emailing them over and over again about this issue and still not getting it resolved... I am interested to see if other people are experiencing the same as me.
I fitted Tado radiator thermostats to all my radiators along with a room thermostat in the living room and extension kit on the boiler about 5 months ago. For the first few weeks everything seemed good. Over Christmas I started to see problems. Radiators were not switching off when they should allowing rooms to get to uncomfortable temperatures of 24 degrees. I started in one room. I took the thermostat off the radiator, replaced the batteries and it seemed to work correctly again after that.
However, a few weeks later I started to have the same issue in other rooms. I am still getting th I have tried all kinds of things:
- Taking radiator thermostats off, taking out batteries and putting them back on to "recalibrate"
- Taking batteries out for an extended period of time (more on that below)
- Swapping batteries
- Swapping thermostats from one room to another
- Putting the old manual heads back on the radiators to check they can actually be turned off - they can without any difficulty.
- Loads of emails to Tado support
- One replacement radiator thermostat - that has the same problem
At one point I was told to take a radiator thermostat off and take the batteries out for several minutes. I did - and the whole time the Tado app said the thing was connected and working correctly... Yes, that's right, while it was on the floor with no batteries in. No need to take my word for it, here is a photo to prove it:
This leads me to heavily suspect the issues are server / software related. Added to the issues and outages anyone who has been using Tado for a few months will have experienced - they are leaving me very frustrated. I am wondering if other users are experiencing the same thing? It could just be me - may be the issue is which another part of my system not the radiator thermostats themselves? It would be interesting to know if other people are having the same problems. A few comments on Twitter suggest I may not be alone.