Can anyone tell me how i can cancel a half done thermostat installation

When I was halfway through installing/connecting the smart thermostat hit problems so I changed my intended installation to include an extension, despite contacting Tado by email and chat request they reset/cancel the thermostat installation nothing has been done ...now it's the week end and I'm stuck unless someone can help?

Answers

  • FrankFrank | Admin

    Hi,

    Unfortunately you'll need to contact support to have this removed - it currently isn't possible to cancel the installation process anything other than the Smart Radiator Thermostats or the Smart AC Control.

    Best regards,

    Frank

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