Smart Thermostat Batteries run out quickly

Pedro_B
Pedro_B
in General Questions & Topics
I'm having a real problem with my Thermostat. Recently, it keeps using up the batteries very quickly. I'm using 3 brand new AAA alkaline LR03, as recommended by Tado, when I get a message to replace. After about 5 days, I get another message saying the batteries are low and need replacing again! If I don't do that, the thermostat runs out of power and I have no heating. I can't keep putting in new batteries every time this happens so I'm hoping there is a fix.

Does anyone have the same problem and if so, have they found a fix? Tried contacting Tado support but had no reply. Thanks!

Best Answer

  • samd
    samd ✭✭✭
    edited January 2021 Answer ✓

    @Pedro_B You need to contact support again at tado.com. You appear to have a faulty device - needs to be replaced.

Answers

  • Mart301
    Mart301

    I have had exactly the same issue with just one of my wall thermostats which granted is furthest away from the bridge but still has solid connection when you look at the app. I have contacted the support team about this and they say that they cannot identify the issue and as a result put it down to a faulty thermostat however, unfortunately I got mine second hand from eBay so it won't be in warranty. Its odd though as when it is powered up it works fine its just the batteries run out within 3-4 days whilst having a stable connection throughout that period (no drop outs).

  • Royston1036
    Royston1036 ✭
    I'm having the same issue. 1st time I've had to replace batteries last week and since then. Batteries are only lasting around 10 hours. I'm using normal Duracell batteries. No reply from Tado on this issue. My thermostat is now just over 12 months old so out of warranty. Typical.
  • Emcee
    Emcee Admin

    Hello @Royston1036

    Sorry to read you've been having issues with your batteries.
    It should not be the case that your batteries deplete so quickly.

    tado° makes the following battery recommendations to customers:

    • Wireless Temperature Sensor: AAA alkaline batteries (LR03)
    • Smart Radiator Thermostat (VA01): AA alkaline batteries (LR6).
    • Smart Radiator Thermostat (VA02): A alkaline batteries (LR6) or Panasonic Eneloop AA 2000 mAh NiMH rechargeable batteries

    General good practice:

    • Only use the indicated battery type for your device model.
    • Do not mix battery types.
    • Do not mix old and new batteries.
    • Replace all batteries at the same time.
    • Make sure the positive (+) and the negative (-) battery polarities are correctly aligned with the symbols in the battery compartment.

    If you disconnect the Internet Bridge or router, your batteries will deplete much faster. Your tado° devices will spend extra energy constantly searching for an Internet connection.

  • davidlyall
    davidlyall ✭✭✭
    edited September 3

    Deleted as I realised the original post was 3 years old!

    @Emcee , I really don't think there's any value in re-opening such an old thread. All it does is put newer threads further down the list or onto the second page

  • Emcee
    Emcee Admin

    Hello @davidlyall

    @Royston1036 's comment is dated from yesterday. Just wanted to help him out 🙂
    This is also a frequent topic of conversation, hopefully my response can help others this winter.

  • davidlyall
    davidlyall ✭✭✭

    Fair enough @Emcee

    In terms of @Royston1036 's issue, I would suggest Tado looks at some goodwill on this. If he's covered by Scottish or English consumer laws, there are some protections that go beyond the 1 year warranty offered by Tado. I can't recall the specifics but if it would be reasonable to expect a thermostat to last longer than a year (which it is!) then the vendor still has some legal respsonsibilities

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