Smart AC devices down for 4+ days - no time for fix given by Tado
I'm surprised this issue hasn't been discussed in this forum yet. Maybe people here are mostly users of the heating devices?
If you weren't aware, Smart AC devices have been offline since last Friday. They give the error E04 on the device display, and the app says "no remote access".
Tado have only given minimal updates, and no predicted time when this will be fixed. Apparently it's something to do with the cloud servers. They also claim it's something to do with installing the devices, but it is affecting many devices that have been installed and operating for many months.
After Tado's rejection of previous requests on here to have some kind of offline mode available for situations when the devices can't connect to the internet, this incident shows the risks of their "internet only" strategy. And it's especially damning when it is their own servers that are down for over 4 days so far, making the Tado devices a useless lump of plastic.
Many people will likely be looking for alternative options now, which aren't so completely reliant on being able to connect to the internet or one company's servers. I know that I am.