Moved into a house with Tado, can't get the heating to come on

Louise_Allen24

Hi All,

We moved into our property last February, we found the smart thermostat and have never had an issue in getting the heating to come on. About 8 weeks ago we had a gas engineer come out to look at our boiler he said that I needed to download the Tado app which I did, ever since then we cannot get the heating to come on. The previous owners never showed us how to use the app.

We found the internet bridge and it looks like it has good pairing with our thermostat but when I try to put the heating on from my phone or thermostat nothing happens.

I can't see an app tutorial anywhere and currently it says I only have 1 room and I can't see how to add another?

I read on another question that if the previous owner doesn't delete their account then we can't put the heating on but how come we could last winter?

It's getting colder now and we are struggling without heating, any advice is more than welcome. Thanks

hugbilly

I would email the support team

Louise_Allen24

Thank you, are they quick at getting back?