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Tado bridge

Hobbs7
Hobbs7 ✭
in General Questions & Topics
My tado bridge white connection light is continuously flashing and trying to connect but won't I have changed my internet provider would this be a issue I also have the wired in tado boiler control
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Answers

  • wateroakley
    wateroakley Volunteer Moderator

    Hello @Hobbs7 Welcome. Presuming that everything was working before you changed internet provider and fitted a new router? The most likely issue is an incompatibility between the Internet dongle and the ethernet port or usb power on the new router.

    • Who are the new internet provider and the new router model?
    • Who are the old internet provider and the old router model?

    If this is a router incompatibilty ... our rellie uses a cheap TP/Link wifi extender with an ethernet port and a separate USB power block to connect the Internet dongle. Others use a cheap ethernet switch betwwen the dongle and router to handle the incompatibility.

    HTH

  • Emcee
    Emcee Admin

    Hello @Hobbs7
    I don't think the internet provider is the issue.

    Try the following:

    1. If you connected the USB cable to a router, please use the external power adapter instead to power the Internet Bridge from a wall socket.
    2. Try a different power supply cable and/or power adaptor to power the Internet Bridge.

    If none of the above helps, please contact us via chat.

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