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Geolocation not working

Cyrax
Cyrax ✭
in General Questions & Topics

First time using geolocation feature on my android phone, and it did not correctly set to 'HOME' when I left work and was in the home fencing zone. Why?

  • GPS was on, the app has access to location services
  • No battery optimisation in place for the app, or force stopping when no in use
  • I tried when I was in the fencing zone, closing the app fully and re-opening to ensure it's not a background app issue. i.e. the app was open, and still it showed as 'AWAY'
  • Only when I got home, and connected to my Wifi, did it register and switch to 'HOME' mode

Any help?

  • Android 11
  • Tado app 8.25.0

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Best Answer

  • Emcee
    Emcee Admin
    Answer ✓

    Hello @Cyrax

    I see you have Auto-Assist.
    There are several reasons why Geofencing with Auto-Assist might not work as it should in your tado° app.  Here are a few ways in which you can solve this:

    • Make sure that the settings of your smartphone match those described in the articles: What are the smartphone settings for optimal Geofencing on iOS devices? & What are the smartphone settings for optimal Geofencing on Android devices?
    • Go to Settings in the tado° app, and check if Geofencing is enabled. Make sure that a Home member has not manually set tado° to Home or Away Mode.
    • We do not recommend activating Geofencing for tablets as they are typically left at home. Please check if a mobile device such as a smartphone or tablet, which usually remains at home, may have Geofencing enabled unintentionally.
    • Make sure that the location of your home is correct in the tado° app. To check this, go to Settings>Home Details>Home Address. Tap on the location icon to allow the app to detect your location. If all details are correct, Accept the changes, then select Done.
    • Force quit the tado° app by swiping it off the screen. Reopen the app and check if the location is now determined correctly.
    • Switch off and restart your phone as its operating system services may have stopped working in the background. After restarting your phone, reopen the app and check if the location is now determined correctly.

    Tip: While trying to resolve the issue, you can manually set tado° to stay in Home or Away Mode. From the Home Screen, tap on Geofencing and select Home or Away. tado° will stay in the selected Mode until a Home member changes the Mode again.

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