Upgrading to X and Obtaining Historical Data
I am aware that to install Tado X I need to delete my existing home and create a new one. Also aware that once this is done, I will no longer be able to view historical data inl the app. I therefore have requesed a download of my data via "live" chat. So far there has been no response.
As I would like to proceed with the installation tomorrow can anyone advise whether my data will still be available on the Tado Database after my home is deleted, therefore enabling support to still supply a download of my data, or is it deleted from the database when the "Home" is deleted?
Thank you in advance.
Comments
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Did they reply? I've ordered Tado X so would like to do similar.
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Yes, got a reply today, and getting a data download is not a problem. I just had to state the time window I required. I want all the data however far back it is stored and said so. I also asked if deleting my home would actually delete all data or just render it unviewable in the Tado app, as I was installing X today. Unfortuately, I've not yet had a reply to that. I'm afraid the "live" chat is not really live, I miss the early days when there was telephone support. Chat does not come close as a substitute and that applies to any service, not just Tado. It's disingenuous for any company to claim that the switch to chat is for customers' benefit.
The install went ahead and all the devices are up and running. However, there is no early start and my hot water (combi Opentherm) temperature control has vanished. Early start was never perfect but it's way better than having to guess and adjust start times for every room. There also appears to be no Mon-Fri shedule, just individual days.
The email invite says "enjoy all the most popular features you already know from V3" Early start wasn't popular? I can't believe this is missing. There's no adjustment for away mode either, off, eco, comfort etc.
So my data may no longer be available but that is down to me, fingers crossed it's still on the server and I hope early start is reinstated soon. Disappointed to say the least that Tado have not been transparent about that.
My grandfathered auto-assist was there, no need to request it or "restore purchase" as i've read in places. My receiver joined the network via WPS without a problem. However while intitially showing three LED's (strong signal) it has been displaying an error sequence most of the day, which translates to "connected to wifi but no internet connection, but everything including remote access is working. Odd.
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Yes, got a reply today, and getting a data download is not a problem. I just had to state the time window I required. I want all the data however far back it is stored and said so. I also asked if deleting my home would actually delete all data or just render it unviewable in the Tado app, as I was installing X today. Unfortunately, I've not yet had a reply to that. I'm afraid the "live" chat is not really live, I miss the early days when there was telephone support. Chat does not come close as a substitute and that applies to any service, not just Tado. It's disingenuous for any company to claim that the switch to chat is for customers' benefit.
The install went ahead and all the devices are up and running. However, there is no early start and my hot water (combi Opentherm) temperature control has vanished. Early start was never perfect but it's way better than having to guess and adjust start times for every room. There also appears to be no Mon-Fri schedule, just individual days.
The email invite says "enjoy all the most popular features you already know from V3" Early start wasn't popular? I can't believe this is missing. There's no adjustment for away mode either, off, eco, comfort etc.
So my data may no longer be available but that is down to me, fingers crossed it's still on the server and I hope early start is reinstated soon. Disappointed to say the least that Tado have not been transparent about that.
My grandfathered auto-assist was there, no need to request it or "restore purchase" as i've read in places. My receiver joined the network via WPS without a problem. However while intitially showing three LED's (strong signal) it has been displaying an error sequence most of the day, which translates to "connected to wifi but no internet connection, but everything including remote access is working. Odd .
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