Can't control none of my devices!
I am using Tado Smart Thermostats for over 5 years. All of a sudden, from this evening I can not control any of my devices using the APP or Web. While web services communicating with each other, it seems that my Tado Bridge cannot send an Analogue Signal to any of the thermostats. Funny thing is that the actual temperature of the room is updating on the app! However, I can not control the temperature remotely.
One of my devices shows a "Download & Gear" symbol, while the "Link" LED on the bridge is continously blinking.
I have tried everything including removing batteries, power on & off.
Any ideas what is going on?
Best Answer
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Hello all,
Thank you for your posts. We can confirm that an issue arose yesterday evening that has affected our application.
We have now deployed fixes and are monitoring the issue.
Apologies for the delay.0
Answers
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Same here. Schedules are still running I think. But any input from the app results in no change on the thermostats.
Even sending 'Hi' does not work.
I have observed some delays in processing (multiple hi, or temperate settings being executed). But nothing changes, until I manually set the thermostat.
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Exactly, "HI" does not work. Even if you set the thermostat, after some minutes it will take the tempearature from the APP. It's lagging!
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Same here, just at the time I registerd another radiator knob, Thought I did something wrong there. Luckely i'm not the only one
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Well we are not alone https://downdetector.co.uk/status/tado/
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pfff and as always I was the lucky guy! at the specific time the issue appeared I was re-arrenging my rooms! I was 100% sure that I messed something up…really-really lucky… I even change my DNS setting on my router and almost removed half of my Tado devices in order to reconnect them. AMAZING, like I had nothing to do in my evening.
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Maybe I should think about a heating system that doesn't has to rely on someones servers to work. Does Tado at least have a status page somewhere so I know when I can turn on the heating in my apartment on again?
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@343max they do and it says everything is fine…. It’s not!1
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yes me too in the UK. Sort it out TADO!!
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I am having the same issue in the uk, nothing is working properly. I might switch to sonoff and work with home assistant, because this is bad that Tado are not even aware or are and are not saying anything.1
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2 of my radiator stats would no longer connect they ended up binned. Now 2 smart ac stats will not connect i think perhaps Tado is trying to get all of us onto the new out system
Poor show Tado very disappointed0 -
It's been going on for days. I've been asking if it's server lag as it seemed obvious it was. The response from tado was……silence, until now.
Hopefully I can refit the wired thermostats soon, but not until they've confirmed a fix is applied and has been working for a few days.
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I've received a couple of emails today from tado regarding this incident. You can subscribe to these alerts from their service status page
A fix has been applied and they are monitoring
@TadoUser2 I'm not sure this has been ongoing for days. I only saw the symptoms yesterday and Tado have investigated and are dealing with it. These things happen as has been seen with outages from other cloud service providers
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@davidlyall in which case I have been suffering something else. With nothing changing in the house and my internet healthy, I guess if this fix doesn't sort my issue out, I will have to send it all back. I can't have this lag as it affects the scheduling and the temperatures in which the app turns the heat on, and off.
I first reported this a week or so ago when my Zone 2 would only turn on when I increased the temperature to 25c (max). It seemed to be okay the following day, but then yesterday it was bad again.
All is working well at the moment, but that's largely due to the old Drayton Wheel Thermostat being refitted to stop my boiler breaking through constant switching. I cannot afford for my boiler to throw a fit with this cold snap coming.
I'll try it again in a couple of days, but from what you say, I rather think I know what the end result will be.
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Hi, I think I’m suffering with the same problem. My system has not been working since I woke up yesterday morning. I have checked and re set all my thermostats, batteries, turned my wireless receiver I. And off, but I have no heating . If a fix has been applied can someone tell me how to apply it to my system please? Thanks0
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Whenever I find tado being weird I usually find resetting the main thermostat that is connected to the boiler is what sorts it out. It seems to get confused every so often for no reason at all.
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