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Thermostats going to frost protection

Clasper101
Clasper101 ✭
in General Questions & Topics
Starting yesterday, 02/01/2025, all my thermostats keep turning off and going into frost protection mode at the same time. It has happened at least 4 times today.
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  • Emcee
    Emcee Admin

    Hello @Clasper101

    The issue you're experiencing with all your devices simultaneously turning off and entering frost protection mode could be due to a few reasons:

    1. Connection issues: Your devices might be losing connection with the Internet Bridge, causing them to default to frost protection mode.
    2. Device malfunction: There might be a system-wide issue affecting all your devices.
    3. Valve problems: Your radiator valves might be blocked by calcification, causing the devices to malfunction.

    To troubleshoot:

    1. Check your Internet Bridge connection and ensure it's properly connected to your router.
    2. Try restarting your devices by removing the batteries, waiting 10 seconds, then reinserting them.
    3. Check if the radiator valve pins move freely by manually pushing them a few times.

    If none of the above works, please continue communication with the current chat you have open. You will be transferred to an agent.

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