w.Intercom = i;Need help with tado° — tado° Community

Need help with tado°

Irek85
Irek85 ✭
edited January 13 in General Questions & Topics
I'd like to describe my newest experience with Tado support. I have some problems with hot domestic water - it gets heated to too high temperature.

What feedback I got from Tado representative:
"That may be the reason the OT connection is not fully compatible. An installation tado° Smart Thermostat directly to your boiler is not supported".

And I got recommendation to buy wireless starter kit...

So what should I do now?
Tagged:

Comments

  • hugbilly
    hugbilly ✭✭✭

    What type is your system, combo ,gravity, Y plan, S plan ?

  • Irek85
    Irek85 ✭

    @hugbilly

    this is my boiler :

    Screenshot_20250109_180545.png

    It's standard Combi boiler with built in small water tank (45l). Other than that there are some radiators and ufh, but should it change anything regarding connecting thermostat to the boiler? It's even described on tado website - thermostat controls the boiler.

  • hugbilly
    hugbilly ✭✭✭

    Is the HW temperature set by a control on the boiler itself ?

  • Irek85
    Irek85 ✭

    @hugbilly It is - there is a knob to select hw temperature. But it became inactive (rotating it doesn't do anything) after connecting opentherm thermostat. After installing thermostat I see hw control in tado app.

  • hugbilly
    hugbilly ✭✭✭

    I don't have direct experience of OpenTherm control with tadoº I'm afraid, I would be inclined to email the support team at: operator@tado-844a35e31252.intercom-mail.com and ask for further advice. In the meantime perhaps someone else in this group will be able to offer a suggestion . . .

  • Irek85
    Irek85 ✭
    edited January 13
    @hugbilly thanks for the effort. Unfortunately my issue was forwarded to the person that before ignored (replied that system works as expected) when the boiler was heating despite all valves being closed. Only intervention of @Emcee resulted in support taking action and fixing the issue.

    Today I got informed that it's normal how my boiler works...

    Now, to prove to the support that it's not and to make them to actually check anything:
    - I changed target temperature of hot domestic water to 36 degrees
    - I checked the temperature of water in the faucet with pyrometer

    Results are:
    - water was heated to 70 degrees (!)
    https://youtu.be/-qE9A7pKdqA?si=5LZGee_St2NdeXzb

    - water in faucet is well above 50 degrees and it burns
    https://youtube.com/shorts/7UPkMXtGKIU?si=BjKADUHKcsyDVHnx
  • Irek85
    Irek85 ✭
    One day later and I turned off hot water completely, I guess I'll turn it on in the morning only and turn off again.

    I got no response from Tado support.

Categories