tado° app has stopped working on iPhone & Internet Bridge device not pairing
The app on my iPhone just doesn't let me sign in anymore, just get a black login screen and connection spinning wheel. 😞
I have been with tado a while and this is the first time this has happened. I have tried everything, deleting the app, re-installing, turning off wifi and using mobile data, updates, and still nothing works. My iOS version is 18.3.1, so I'm already updated above the required 16.4.
I have noticed one thing that is new though 🧐, when logging into the tado app through a web browser (Windows Chrome in this case), and going to Settings > Rooms & Devices, the Internet Bridge device isn't pairing anymore, and the device light is just blinking.
The Bridge connects your tado° devices with the Internet.
The Internet Bridge device says 'Connected', but the Pairing is saying 'Inactive'.
You can 'Activate' the pairing manually by clicking the blue button, but this doesn't work either, nothing changes in terms of signing into the App.
Checking the Firmware: 92.1 and clicking the Learn more link takes you here: - but this is also unhelpful.
Has anyone came across these issues before and know how to resolve them?
Comments
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I have managed to fix the problem with signing into the App myself.
You have to hold the large button on the front of Smart Thermostat for 3 seconds, this will then reset and pair-up the device to your Internet Bridge again, which is what is connected to your internet router.
Then you need to login to your app through your web browser (I used Chrome on Windows), go to Rooms & Devices > Internet Bridge and check the pairing. If this still says 'Inactive' you will need to repeat the process again and possibly click the blue Activate Pairing button too.
If the Internet Bridge says 'Pairing Active', then this has worked, you then just have to simply sign in again using the app on your phone.
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