Create a range extender or let us use a second bridge...

I've had contact with the support team, changed the location of the internet bridge 4 times, support team changed the frequency 4 times. Still I'm waking up to take a shower in 14° degrees with a child of 3 years old. This happens every day for hours at the time, connection gets losts and thus no heating.

I'm now having to buy another Internet bridge because the support team is assuming it will be better.

I think the appropriote solution would be to allow two internet bridges so you can hand-pick which thermostat should use a particular bridge. In my case it would allow me to have 1 internet bridge for my upstairs rooms, 1 internet bridge for my downstairs room/bathroom.

Please save me from an angry wife in the morning ..

house layout:

I was involved in the home automation industry and meshing networks and repeaters have been around for ages. I should have known better when I purchased Tado (I thought it was a meshing system) and it worked well for the first year. Now I have a wireless TRV which randomly goes offline and causes the whole system to come on when it shouldn't. This is just poor programming by Tado. Unless a repeater appears soon (Tado just have a look around it shouldn't be hard to find a plugin repeater you can adapt), I may start again and use Drayton's Wiser system which appears to use wireless meshing technology.

Philips Hue has a similar issue, but their solution is simple: in the app, you can toggle between bridges, each having its own account. In fact, a third party app called iConnect Hue made a front-end overlay that seamlessly integrates both into one view.

While the (meshed) Zigbee protocol of Hue is more robust than Tado's wireless protocol, at least adding a second bridge would allow you to add range and overcome the 25 heating device limit.

Why is this so difficult, Tado?

This ties in with the problem of losing connection entirely, either across the home Tado network, or the internet.

In either case, control is lost and quite possibly the heating, depending on time of disconnect. It is not practical to manually adjust each device and to remove child lock, the devices need to be removed for battery removal and reset.

Tado, you will eventually lose many customers if you cannot offer a solution to this very fundamental problem, in fact, it's really a design flaw and I don't know how it was missed.

You can use 2x tado bridge withouth second email address.

Just register one bridge and on the other side of your house put in the LAN and electric second bridge, withouth any registration or adding to app.

It worked so by me. Have two bridges on different sides of my home and if I disconnect the not-registered bridge, the valve says "offline". If I connect him, i am on the valve online again. Maybe the two bridges communicates somehow together.

I paired all devices with one bridge. After installing the valve on the other side of home, it was "offline". I did not know, that two bridges are not working, so i put in the other side of home second bridge to electricity and plugged the LAN cable to switch. After doing that, the valve vas online and I can adjust the temperature with APP for all devices. So i did not paired anything, I just turned the second bridge on and plugged to same network.

Does anyone from Tado ever read and respond to these posts? I hope prospective customers do.

I run a B&B, 5 beds over 3 floors with lots of solid brick walls. In 2021 I installed 19 Tado wifi TRVs, wireless smart thermostat with hot water controller. I have spent over £1,000 on taco products. When it works it is great BUT when it doesn't work it is pants.

I have contacted Tado directly but feel fobbed off.

The internet bridge intermittently goes haywire and some or all TRVs go offline. Switching the bridge on and off doesn't always resolve this issue and it can be a struggle to get some/all of the TRVs back online. I have tried moving the bridge around the 2nd floor landing which has an open stairwell. I have wifi extenders on the 2nd and 3rd landings. Is it worth adding more wifi extenders? Or is it a problem on some German server?

What are the alternatives to Tado?

This is indeed a problem with which many of us Tado users who live in large and/or multi-storey houses have had to contend for a very long while. I have been a Tado user for more than a decade and it is most regrettable that Tado still hasn’t yet bothered to deal with it.

Until recently I had been using a set of BT mesh discs for signals to reach all four corners of this house, with the LAN port of the disc placed in the centre of the house connected via a short cable to the Internet Bridge. Still there were constant problems with dropped signals to the TRVs at either end of the house, and there were similar issues with our Sonos speakers. It was only after talking to Sonos (try talking to Tado!) that they suggested we should replace our BT mesh discs with a more reliable mesh system such as the TP-Link Deco.

Setting up the Deco as a secondary router was almost as simple as replugging the Internet Bridge into the new node in the centre of the house. Perhaps disabling the wifi in the primary router was a little more tricky. Since then there have been no more dropped connections of any kind or the constant need to replace the batteries in our TRVs.

Especially with the advent of so many wifi devices, I would not venture to suggest that a proper reliable mesh network is the solution for every large house. But Tado have had plenty of time to wake up and resolve the connection issues with their Internet Bridge. Let us hope that they are now emerging from their slumber.

With the X models now on the market, I doubt very much that tado° will devote resources to improving old v3 units...