Is anyone else experiencing a slow response to commands?

Mushy

My system has been setup for almost 2 years now without any major issues but in the last couple of days the response to a heat command or a simple blink is taking ages.

I tested it throughout yesterday evening and noticed that as the evening progressed the response times became quicker and by midnight they were almost instant.

Nothing has changed in my home regarding electronic devices so I’m thinking it’s got to be something to do with the server which is struggling with demand now everyone has turned on their heating.

I would like to know if it’s just me or if this is a wider problem

Emcee

Hello everyone,

Thank you for your contributions. We can confirm that a server issue occurred yesterday evening.

We have now deployed fixes and are monitoring the issue.

Sorry for the delay.

MerlinPark

definitely noticed much slower reaction times, is there a fix?

TadoUser2

Yes, plus the reaction time to turn the boiler on or off is massively increased. Many rooms are getting a lot hotter before the system turns the boiler off. I can turn off all rooms on the app and I still hear the wired thermostat click on and fire the boiler.

I asked if there is a server lag or similar issue, but had no response from tado. My internet is fine.

I'm in the process of reverting to my old Drayton thermostats until tado respond with a fix.

Rob

We also noticed some lag very recently (last 1 or few days) and are investigating.

TadoUser2

Finally, perhaps we have some light at the end of the tunnel?

kosmas

I had the same problem yesterday and this morning, and after a tado bridge restart the times came back to normal.

davidlyall

Recent email update says a fix has been applied and Tado are monitoring

pauland

Sorry to report but there is still a lag of about +/- 15 seconds for any command to be executed including the blink. Located in the UK and reset the gateway as well.

cbd20

@Rob I've not been doing much in the way of manual control recently so can't comment on those response times, however I've just been navigating around the app looking at the room graphs, and they are really slow to load... Circa 10 seconds to load. It used to be almost instant.

TheoV

I have also still a lag when i change the tempetemperature or let display blink, say "Hi". Also see that today around 3:55pm(Dutch Time) it was suddenly offline. Is not working like it used to. Response is very slow.

Please fix it.

cbd20

Just tried the blink display on several of my devices and none responded at all. Again, this was normally almost instant.

Definitely something not right with the server given how many people are still observing performance issues.