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Problem with app

genab
genab ✭
in General Questions & Topics
We got Tado installed on Monday and devices keep disappearing from the app meaning we have to keep registering them leading to no heating! Not impressed, customer service is a ‘bot’ and non existent. Anyone else having this issue?
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Comments

  • Emcee
    Emcee Admin

    Hello @genab

    Based on what I and my colleagues can see in the backend, all seems to be connected.
    Please stay in contact with Maria if this is not the case.

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