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Issues and solution for setting up tado with 3rd party integrations

Mauritsm
Mauritsm ✭
in General Questions & Topics

So I've had my fair share with setting up tado and wanted to share my problems and solutions.

Note that I have a Unifi dream machine as router, complicating things a bit more (as it turns out).

The core problem I had were:

  1. Unable to connect the Tado X bridge;
  2. Device linking button missing;
  3. Unable to link to third party (Home Assistant in my case).

  1. For the tado bridge to work, you need to have a dedicated 2.4 GHz network and a local IPv6 address.

For the first part you either need to disable 5GHz (and 6 GHz) bands or (when using unifi) setup a dedicated 2.5 GHz wifi + network. I think you can turn on the other bands later on when everything is setup.

For the second part you need an IPv6 address, which could be either automatically supplied by your Internet Service Provider (ISP) or not. To find out if you have an IPv6 address, open command prompt and enter 'ipconfig', this will show the IP addresses of you current device. Note that you can have both an IPv4 address and an IPv6 address.

If you don't have an IPv6 address, you need to enable it in you dhcp server (which is most likely your router). Easiest is to use a static IP address, you can generate one here:

Random IPv6 Address Generator, Generate Random IPv6 Addresses | IPVoid

Anyway, with the above setup, it should be easy to setup your bridge (make sure you are on the same WIFI).

2. When the device linking button is missing, this most likely means that the setup was not completed properly.

  • Remove the device from the app;
  • Do a factory reset (hold for 3 sec on first screen of thermostat, and hold again at prompt);
  • Try adding the device from scratch, make sure the you get the screen where you can name the thermostat, if this fails, start over.

3. When I tried linking with Home Assistant, it initially didn't work, make sure you are on the same WIFI network (disconnect the ethernet cable) and that should do the trick.

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