w.Intercom = i;Tado Bridge won't connect to the internet — tado° Community

Tado Bridge won't connect to the internet

SFaizan
SFaizan ✭
in General Questions & Topics

I recently changed the wifi name (SSID) of my router. I tried reconnecting the bridge to internet but it won't. I scanned the QR code bottom of the device for authentication, registered in app and when it comes to connecting to wifi, tried a WPS (with a soft push as my router does not have a physical button) and tried connecting directly to wifi. Nothing happens. Also there is just power light on device and no wifi light.
I don't get it. My phone is even connected to 2.4G wifi network.

Bridge - No wifi.jpeg
Error Message.jpeg


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Best Answer

  • SFaizan
    SFaizan ✭
    Answer ✓

    I figured out the issue and it was actually a simple one. I changed my wifi name so it disconnected (no surprise there). But after that the wifi light just would not turn on so I had to do a hard reset. Unfortunately that meant reconnecting the individual Tado X Valves, thermostat and temp. sensors again but there was no way around it.
    Changing Wifi name or SSID will disconnect the bridge and will require a hard reset for bridge as well as reconnection for devices.

Answers

  • Emcee
    Emcee Admin
    edited January 8

    Hello @SFaizan

    Sorry to read you are facing issues.

    As my colleague in support mentioned, you might be helped by following the instructions in this article.

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