Thermostat Receiver not communicating with boiler
Hi there, we had a danfoss receiver installed previously and we replaced it with Tado. We followed the same wiring based on how the danfoss was wired and for a couple of days it was working fine.
After 2-3 days the Tado stopped communicating with the boiler and now when we boost the heating on the app or turn on the heating, the light turns on via the receiver but it doesn’t fire the boiler.
We can reset our boiler and it starts automatically heating the radiators but after that, we can’t control it via Tado.
I’ve spoken to Tado support and they have said that it’s our boiler that’s the issue as our wiring is correct. I’m not completely convinced that it’s our boiler because it was working fine before we installed Tado and we can reset our boiler to heat the radiators (which is does). Any suggestions on how we can fix the issue?
Previous Thermostat Receiver (Danfoss Ts715-Si)
Current Boiler: Worcester Greenstar 25i ERP
After 2-3 days the Tado stopped communicating with the boiler and now when we boost the heating on the app or turn on the heating, the light turns on via the receiver but it doesn’t fire the boiler.
We can reset our boiler and it starts automatically heating the radiators but after that, we can’t control it via Tado.
I’ve spoken to Tado support and they have said that it’s our boiler that’s the issue as our wiring is correct. I’m not completely convinced that it’s our boiler because it was working fine before we installed Tado and we can reset our boiler to heat the radiators (which is does). Any suggestions on how we can fix the issue?
Previous Thermostat Receiver (Danfoss Ts715-Si)
Current Boiler: Worcester Greenstar 25i ERP
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