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New/Old system problem

User1234
User1234 ✭✭
in General Questions & Topics

I've just bought a complete system from a neighbour who gave up on it. I got it for a song, but I am having an issue with it.

I bought it and set it up a while back, can't remember exactly when (maybe 8 weeks), but I did so because I'm going away for a couple of weeks and wanted to set a couple of rooms to stay at a set temperature and the rest on a frost protection setting.

Everything seemed to be going reasonably, but the first big problem arose this morning when I turned everything off using the app's "Turn off All Rooms" setting. I took little notice until I realised the boiler was still firing. The Hot Water of the Drayton controller was off so it wasn't that. I then heard the Wired Thermostat in the hall click, presumably turning the system off, but this was almost 30 minutes after I had turned the system off at the app.

As I am going away in a few days, can I ask if this is a temporary situation? It's not happened before. There is often a slight delay of a few minutes turning the heating on and off which I can cope with, but it's never been this long before. I need to trust the system won't burn through oil while I am away, so if this is common, I will de-install the system and go back to a timed heat twice a day while I am away. I'm happy either way, but just need to understand how much latitude I can give to the system's reliability to make an informed choice.

-System is

Oil Boiler, 2 x Wired Thermostats, 8 x TRV, 3 x Wireless Thermostat. Drayton Controller on Constant (both heating zones). Two of us have double-checked the settings, measuring devices and zone controllers just in case, but as I said, it's been fine until now.

App is installed on iPhone 12 and a MacBook Pro via Safari. I turned off the system via the Safari app, is there a delay using this method over the iPhone app perhaps?

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Answers

  • policywonk
    policywonk ✭✭✭

    Two ideas.

    1. Contact support. Give them this information. A 30 min delay isnt acceptable.
    2. Set up Geofencing profiles so that each room has a conserving heating profile when you are not at home. When you've set that all up, force it to believe you arent home and see whether it responds. You'll need to leave your phone outside the perimeter and study what happens. Does it actually change things quickly enough? If not, theres a definite problem of comms between the app, the Tado server, and your internet receiver. Tado must be woken up.

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