All Tado X devices disconnected
Hi all, I upgraded from a Google Nest thermostat to a Tado X earlier in December and since the change I kind of had to battle with this system in a way or the other and I see in the forum I'm not the only (not sure if this is actually comforting). Anyway, after buying the second Bridge X I managed to have all the TRVs connected and working as expected (the range of these TRV is really bad). This lasted for a few weeks, until last weekend.
Yesterday I went out with the family and once back I noticed the house was freezing so I checked the app and I saw that all the TRVs and the one Wireless temperature sensor I have were all disconnected. Very peculiar that all of them disconnects at the same time. However the two bridges and the wireless receiver seems to be connected both in the App and by looking at the LEDs. (I contacted the support but not responses yet).
I tried restarting everything but it did not resolve the problem, I noticed that the wireless receives has been updated to firmware 249.1 which makes me think it could be the culprit but who knows!?
At the end of the day I find myself having spent £600+ for the whole kit, with the heating not working in the whole house while living in Scotland (with risk of pipe freezing) and a 6 month old baby to keep warm. This does not sound fair at all.
Am I the only one that had this problem with the Tado X system? Anybody has a suggestion?
On another note, when pressing the boost heating button in the wireless receiver, the boost only last for a short period of time and I keep finding it off every time I remember to go check. So I'm having to manually control the boiler myself and even that is not reliable. Is this expected?
(I know I could recommission the whole system but I'm worried that doing so would leave me with the same problem and wiwthout the schedule set in the TRVs, which would be worse than the current situation. Also we can't be forced to recommission everything at every software update)