V3+ users can now request Offline Schedule

Victor_Delta

What is the easiest way for users to know if offline scheduling has been enabled on the v3+? Is there some indicator on the app?

davemidd

The wording when a device is offline shows it.

Victor_Delta

Thanks, but before a device goes offline, is there any way of telling?

davemidd

No - I'd have mentioned it if there was ;)

Victor_Delta

Thanks, that's a real shame. Future update perhaps?

davemidd

Unlikely. This is early access to the feature to allow the community to test it before it's on a General release (and so it'll be on for everybody).

msc_consults_85

Hi @Emcee or @Rob I signed up to receive the offline schedule.

Can you please confirm if I am on the waiting list please?

Thanks

Emcee

Hello @msc_consults_85

Yes, your email has been added to the list as of January 6 2025.

Adzyp

@Emcee I applied for this well over 6 weeks ago now but had no update. My app email is different to my community email though so can I confirm my PM?

Emcee

Adzyp yes please do so 🙂

matttheotter

@Emcee apologies for coming to this late and it may have been covered in the 6 pages of text but will there be an option for hot water support?

My parents internet access failed and the HW didn't come on as scheduled, wondering what options they have for a workaround.

ibyvana

@Emcee I signed up for the offline schedule back in October, still not activated on my account.

Emcee

@ibyvana in our backend it says it has been enabled for your account.

Victor_Delta

@Emcee I've signed up for it too. Can I confirm that we receive an email when the offline schedule facility is enabled?

jayooo

@Emcee Hi - I also submitted the form well over 6 weeks ago and haven't had any emails. Could you confirm if I am on the list please, and if there is any way to check in the app? I looked for references to "offline" in the app but cant see anything, unless I actually need to be offline for these to show.

Cyrax

@Emcee when you get around to checking those above, please also check mine too. Thanks

Victor_Delta

@Emcee and mine too please. Thanks.

Emcee

Hello everyone,

I have an update from the team in charge of this process:

They will catch-up on the people who have not yet had it enabled during the upcoming warmer months. That means (hopefully) most of you will have it enabled by the next cold season.

Yes, you should get an email when it is enabled on your account.

jcwacky

@Emcee Thanks for the update. So does that mean there are no plans to roll this feature out to ALL Tado V3+ users?

mattsi

About time. Weve been asking for this for years. I can inly assume its happening bow so you can turn off your servers?

Emcee

Hello

@jcwacky as of right now, no.

@mattsi there are no such plans.

markiv78

I have a system of 7 TRVs and 2 wireless sensors built up over several years. None of the TRVs are V3+, 2 of the rooms have 2 radiators with the secondary radiators having the cheaper basic TRVs. To enable offline schedules in the I have to replace the valves that measure temperature and call for heat, but will the secondary valve follow this schedule or does the slave valve also need to be V3+, and the same for the room where the valve is controlled by the wireless sensor?

wateroakley

@markiv78 Hello Mark. That's good question. AFAIK, the 'off-line schedule' is a V3+ feature/function. I would have thought that the 'slave' TRV would follow whatever the 'master' V3+ TRV or room sensor schedule says. However, that would depend on how Tado have implemented the feature/function.

I'd suggest that you ask Tado support, from the main web pages. Copying @Emcee and @policywonk in case they can give a definitive answer?