Thermostat seems dead after battery change

Sysweb

Hi

After changing the batteries in my thermostat - it seems to be dead.. pressing the button for 3 seconds does nothing, holding for 10 seconds, still nothing...

I’m using brand new AAA Duracell batteries.

I’ve also try to remove the stat from my Tado account and reinstall - but now the bridge doesn’t seem to be able to pair

Any thoughts?

Regards

John

samd

@Sysweb I assume you have tried the obvious e.g. testing another set, checking correct polarity etc so if you look at link below, tado specifically state alkaline and although I doubt it would matter, have you used alkaline or lithium?

https://support.tado.com/en/articles/3403608-what-type-of-batteries-should-i-use-in-my-tado-devices-how-do-i-replace-them

Sysweb

Yes tried 6 different batteries from a brand new packet, the Duracell batteries are Alakaline 1.5v LR03 - 03/2029.

And yes I‘ve double check they are in the correct way around (they match the picture) .

More thought?

J

samd

@Sysweb Try re-pairing the bridge followed by reset on the room stat.

https://support.tado.com/en/articles/3453117-how-can-i-restart-my-tado-devices

Sysweb

Hi as stated

I’ve also try to remove the stat from my Tado account and reinstall - but now the bridge doesn’t seem to be able to pair

I removed all the devices, and set up from scratch - the stat is just dead...

I've opened a ticket with Tado support - as I think I've done all that can be done...

Regards

J

Sysweb

FYI - its the battery compartment area - i have had to "adapt" the contacts - so they make a better connection to the batteries - all is now well with the world - from a tado and my heating anyway