Radio signal information

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Nic
Nic ✭✭

Show information about signal strength between each component and the bridge, so as to have an idea of where to put the bridge to improve the connection with the other components.

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46 votes

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  • ziki
    ziki ✭✭
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    Good proposal! Very useful!

  • mw9342
    mw9342 ✭✭✭
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    ..................+1

    That would be useful, indeed.

    Question for tado: do SRTs act as repeaters?

  • AlexHeylin
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    My understanding is all devices act as repeaters if needed. However, I agree in principle - given the huge concrete wall separating some rooms in my home placement was a concern. In practice, I put stuff where I wanted it and it all worked - but I can certainly see in some edge cases the ability to see signal levels would be very helpful in ensuring a reliable installation.
  • This would be really useful. My hub has been plugged in the back of the router, and relatively central to the house. We have 10+radiators, and over the past 3 years there is one that constantly drops connection 3-4 times a day (you can see on the room graphs) and it chews through batteries. On and off I have contacted Tado support, and whilst friendly, they do not really offer anything useful. I really like the product but customer satisfaction seems low on the list (ie it is left to other on the forum to help each other!)... with that in mind see below...

    Last week, I added USB extension lead (no power socket nearby) and a 6m network cable to move the hub away from the router and move it so line of sight between the hub and the "difficult" radiator was better (original line had 2 walls, larder and chimney, now I think I am around the larder/chimney. The hub is now vertically mounted (recommendation from Tado) and in the new location hasn't dropped once in the last week, so will be pulling up the carpet and hiding the cables later today.

    Having the ability to see the relative signal strength or even the number any disconnects, would help and could alleviate a lot of issue. Tado .... PLEASE LISTEN TO CUSTOMERS... We have lots of ideas and you have a great looking product, please improve the listening to match! :)

  • cbd20
    cbd20 ✭✭✭
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    Hi @GrayDav4276, it looks like @AlexHeylin posted that comment over 2 years ago...

    I suspect their opinion was based on the fact that tado uses the 6LoWPAN wireless protocol, which if you read around online apparently does theoretically support mesh... Of course as we know, tado doesn't support mesh.
  • Yep confirm some time ago by tado support, they don't support mesh/signal repeating...
    I have tried many position for the bridge and can't find a spot for the bridge to connect all my SRT (3 floors and thick stone walls)
    Mesh would have solved this (i have a full zigbee (mesh) iot network that covers the full house over 3 floors no problem...
    Having some sort of bridge signal repeater (powered. Thermostat, Bridge repeater or multi bridge support?) would be ideal.
    This lack of mesh/repeating capability is a serious oversight/design flaw as it greatly limit the installation possibilities...
    Let's hope they will develop a repeater / allow multi bridge one day!
  • Just bumping this suggestion, it should be simple to be able to see the signal strength to allow good position in realation to the bridge.
    Most wireless devices I own allow me to see the signal strength, Bluetooth, wifi.
    It WOULD be a benefit to both users and support. I'm sure support can see this info remotely so why not allow us this information for OUR devices. It would reduce the number of support contact where the issue is down to signal and allow me as a user to rule out signal when devices are dropping out.
  • I'm having a very hardtime figuring out a good position for the Internet Bridge... This would certainly help

  • SsS
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    A signal strength indicator would be invaluable on this equipment!! Don't understand why this hasn't been upvoated to the top!?!
  • andybuk
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    The tado support team have access to this functionality. when you can get hold of them

  • This would be good so we can understand how far a single internet bridge can reach and avoid buying the TRV for radiators where the signal does not reach.
    From one who lives in a stone walled house
  • Terryrs
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    i live in brick walled house including internal walls, some of my radiators eat batteries others don't, its almost impossible to position the internet bridge suitable for all rad valves, there needs to be some sort of repeater you can plug in to bounce the signal from the bridge to the rad valve

  • davidlyall
    davidlyall ✭✭✭
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    I believe this is still a feature that should be implemented. It would greatly assist users with disconnect issues and also generally help users to site the bridge in the best location.

    The days should already be available. It just needs to be shown somewhere e.g. devices page

    Thanks
  • Emcee
    Emcee Admin
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    Thank you @davidlyall and @Terryrs, it's been noted 🙂

  • SteveIreland
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    Even cheap KASA TRVs show signal between them and their Hubs. It aided me hugely in positioning of said Hubs. I would suggest it was essential for me to install the system so it worked its best. (Yes, I was allowed to use a second Hub to connect TRVs that were the other end of the property.)

    I decided to ditch the KASA system due to firmware updates that actually damaged several radiator valves. I opted for Tado as a replacement, thinking it was vastly superior, only to find several instances of significantly poorer design of the Tado system over the KASA system:

    1 - No signal strength to aid installation.

    2 - Inability to use more than one Hub/Bridge (seriously!?)

    3 - No sensibly priced option for outboard temperature and humidity sensors (KASA/Tapo version €13, Tado version €80+

    4 - Those same outboard sensors are huge and cannot be hidden as easily as the KASA/Tapo version.

    and worst of all:

    5 - A company that seems to refuse point blank to consider or discuss anything its customers suggest or recommend on its Forum. I read years-old posts asking for the ability to use more than one Bridge for example, but rather than tell us its either not possible for technical reasons, or that they're simply not interested and cannot be bothered to look into it as 90% of people live in houses that only need one Bridge and its not worth their time…….

    I'm stuck with my Tado system now as I'm out of the return period to send back my 9 TRVs, 2 wired room thermostats and 2 wireless thermostats to Amazon, but hear this; I cannot, and will not in all good conscience recommend the system to my friends, actively telling them to avoid it if at all possible in favour of a company that has good communication skills.

    In a time when its clear communication is the key to a successful business, I do find it rather laughable that Tado have a policy of silence towards its customers when the going gets tough.

    Not very good.

  • martini
    martini Volunteer Moderator
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    Absolutely fair point about lacking the signal strength indicator…

    But when complaining about the "tado is not listening", "tado is being silent", etc. you should keep in mind that tado only recently rediscovered their community and started interacting with it and it's participants.

    So - yes: There are a lot of requests from 3+ years ago that have been going unanswered/with no interaction from any tado employee - but since April or so of this year, some efforts have been made - just the post on top of yours was written by a tado employee that hangs out here more often… Just saying…

    But to keep things constructive: I doubt that tado will offer official multi-bridge setups on the V3-line. They have said in the past that is impossible for technical reasons but members on this community have shown that is indeed very much possible - just a little bit clunky to setup.

    Since you seem dissatisfied with your tado ecosystem, why not pile onto it and operate it "out of spec" and just DIY-add another bridge… See this post on how to do it.

  • SteveIreland
    SteveIreland ✭✭
    edited July 11
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    This is a Tado forum run by Tado, they have not just rediscovered it or otherwise, they've had Admins since its inception, so I am correct in saying they've been silent etc.

    Certain new Admins and Moderators have been added recently, but there has certainly been Tado employees looking at this Forum prior to the current ones being added. As a Volunteer Mod, you should know this.

  • martini
    martini Volunteer Moderator
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    I am sorry, if I mislead you with my comment. I thought that by using the word "rediscovered", it would be obvious that the have not literally rediscovered it, but rather have reevaluated their stance on how, when and if to interact with it.

    (Think: I have an old car in my garage. I will broom the garage on a regular basis and make sure that there are no rats chewing though the car's fabric liners. Then one day I "rediscover" said car and start actively taking (more) care of it rather than the bare minimum to keep that thing from turning into irrecoverable junk.)

    I'll chalk that one up to English not being my native language and me not having mastered the finesse of figures of speech - sorry about that.

  • SteveIreland
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    @martini

    Apology accepted.

    I've also commented on the post False Low Battery and outlined how useful a signal strength indicator would be for me. A KASA branded TRV fitted in a conservatory which is behind an exterior wall always showed weak signal strength on the KASA Hub via their app, but I have no idea if this is the problem I am experiencing with the Tado system as there is no method I can see to measure signal strength.

    My Bridge is central in my (2500 sq/m 2 story) house, ceiling height on 1m cables. No more I can do there.

    The supplied batteries in this TRV lasted just short of 2 months. The TRV is set "off" and has been since fitted so very little power used by the actuator motor, so my guess is it used most of the battery power trying to remain connected to the Bridge.

    While we don't have access to signal strength, nor the ability to use additional Bridges or an extender of some description, can you please bring up the possible use of disposable type Energiser Lithium AA batteries like those that NEST insist the use of in their fire alarms? If it is that the batteries are wearing low fast due to poor signal, Lithium AAs would at least increase the time between battery swaps in a room that would (in my case) naturally work a TRV harder than most other rooms in my house.

    I just need to know if there is a legitimate reason not to trial the use of these batteries just to see what happens?

    Thanks.