Server Problems Update (25 November 2024)
Hello Community,
Please be advised that tado° customers may still be experiencing degraded device performance due to ongoing server issues. Smart AC Control users are most affected, but a small subset of users with tado° thermostats are also experiencing problems.
tado° is doing its best to resolve this issue as quickly as possible.
If you believe your Home is being affected, please avoid re-setting or testing devices as you may not be immediately able to configure them optimally. If you believe your devices’ reduced performance is not due to server issues, please contact tado° support via our live chat.
Comments
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Why does our info needs to be sent to bloody google servers??. And why can my HomeKit run the tado devices without a hiccup?
What idiocy is it that it has to go through tado servers. It’s not like we are paying little for the devices. Why does Google needs to milk us again? HomeKit seems to be able to run my tado devices without sending info to a server. I am a smart A/C user and it has been driving me insane for the past few days. Spent hours trying to find a solution and then found this.
Tado is perfectly able to find me for countless marketing emails. Why not for a message about this massive outing, instead of letting thousands of users waste hours and hours trying to figure out what is going on.
Shame on you1 -
@yockootje the problems are rooted in tado°'s servers. Google has nothing to do with this.
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Hi @Emcee please can we have a local api on the Tado bridge to prevent this from happening in future?1
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Any advice on when this will be fixed. Our house is freezing0
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Hello @Carol_Ann18
It seems that, as of 14:00 today, the problem should be fixed. Please let us know in this thread if you are still experiencing problems.0 -
@Emcee mine doesn't seem to be working still. I've been having intermittent issues for about a week where the app says the heating is on, but the radiators aren't heating up. The boiler seems to be firing for normal hot water but not when thermostat is on. Is this part of the server issue?0
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I had a delay between the scheduled start time and the thermostat firing the boiler during the server lag problem, but the worse I experienced was 9 minutes delay.0
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Still not working for me on the V3+ as well. I can see in the Home Assistant logs that the connection drops periodically throughout the day. I’ve also noticed a delay between the scheduled start time and the actual heating activation. Additionally, when I manually try to start heating by raising the thermostat temperature, there’s a noticeable delay in response, typically around 10 minutes.
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Wow is this for real?! Just moved into a house with tado already installed and come home today to a freezing cold house and it has literally taken hours to find why our heating is not on. Bloody disgusting, I will be ripping this crap out and replacing ASAP!-1
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Hello everyone,
I mentioned it in another thread, but it's probably worth repeating here:
Please be advised that scheduled temperature changes for v3+ and older devices might be executed with some delay (minutes) at the default time block switch hours (7 AM and 10 PM). This is not due to the aforementioned server issues, but is a consequence of large numbers of heat requests performed during peak hours.0 -
Is this the explanation to as why my boiler is NOT turning off when I've asked it to turn off the heating as I'm having work done in the house and doors are open etc.
I'm finding that rads are still getting hot and it's costing me money!!!
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@KamGB
The server problems should be resolved now and delay I've described in my previous messages should not be more than a few minutes. It sounds like there might be something wrong with your set-up. You can contact tado° support via live chat is you also think this might be the case.
@TadoUser2
I am sharing the information I know. Once I know more, I can provide you an answer.0 -
@Emcee Thank you - I'm surprised if there's a problem with my setup as it's been installed since 2018 and I've not had issues up until a week. So this sounds like there's some sort of communication issue from Tado's server and my device(s). Which is not what I would expect. I'll reach out to support via the live chat and can hopefully be put through to a human who can also look at compensation as heating is not cheap and it wasn't actioned by me or my setup!
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@Emcee Thank you. I have until the end of next week before my return window closes. I hope to hear something positive by then or I will have no option but to return. It won't stop me buying back in to tado if the issues are solved, but I have to make the right choice given the information available.
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Had various issues over the last week with hearing not switching on or then switching off…
As above comments, this costs money and lots of time.
And all the way through the server status reports show 100% green.
I also have connectivity issues due to size of my house and these have been long term. I am becoming increasingly worried that now attention has turned to Tado X, support for v3+ will continue to get worse.
@Emcee - can you confirm these server issues (whether a fault or capacity) are resolved properly ?0 -
I have only recently installed Tado units at my home and have naturally been frequently checking the temp charts to understand how the system is reacting/behaving. I'm really starting to loose faith in the accuracy of analytics provdied as the charts are showing time when heating is on when it clearly is not (and vice versa). Assuming there's a level of intelligence designed into the system in terms of system learning behviour and whether it starts to learn heating patterns etc - based on heat curve/profiles etc - I'm not really seeing much evidence of this in what the charts are showing…Yes, I have remote/add-on measuring units in each room that are positioned a good distance away from the heat source based on the known issues concerning the inaccuracy of the smart RTV smart. This arrangment (whilst adding significantly to the system cost) did seemed to improve system behaviour significantly (at least, according to the charts). Hmmm…
If there is intelligence in the system, where does this exist? Is this at the device level (where it should be i.e. running on the SW/FW within the device) or on the network level? If it's the later, as it seems to be, then this is somewhat of a concern as we're all then a mercy of how changes are managed with zero visibility and control as to whether we choose to accept such changes.Interesting that owners of the system/products are not proactively informed about the network issues that might be the cause of unexpected system behviour. I'm not completely convinced this might be the primary reason for the disconnect between reported (as per the charts) vs. actual…
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I've been told these systems try to predict the weather, extending the heating time if there is a cold snap indicated and vice versa.
And as before, I've made it clear that this may work for some, but not for all.
I have asked; for those the 'clever' prediction routines do not work for, please can we turn it off so as to revert to a manual system akin to a manual wall thermostat, no cleverness, just on or off at the temperature set.
I got no answer.
I am one day closer to seeing the whole lot back as I too am rapidly losing faith.
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@Emcee, I see that you’re mentioning the delay as a 'leftover' issue for V3+ users. However, I’m still experiencing disconnects throughout the day, with the duration of each disconnection ranging from 15 minutes to 1 hour. Based on the information you’ve provided, I’m unclear about Tado's official stance: Are all other issues supposed to be resolved, apart from the delay affecting older devices?
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Hello @dadiggi
Thank you for your question.
The official stance is that the problem was diagnosed and a solution was deployed, which seems to have solved the problem of Smart AC Control and thermostats not working at all. So in that sense, the issue is resolved
Currently there are lags with V3+ and older generations' Smart Schedule (should be no more than a few minutes). From what I have been told, these are not related to the main server issue, but rather due to a large number of server requests normally seen in winter (here is an example from 2023). This year it is more pronounced, but we are working on it as well.
A short term solution would be for V generation users to set Smart Schedule changes at a few minutes past the desired time, e.g. 8:05 instead of 8:00. The lag will either not occur or be a lot shorter. We are currently trying to find a more long term solution.0 -
@TadoUser2 based on what I have written above, you can guess that a solution might be found past your first 30 days. If the lag is a deal breaker for you, best to react now. But, like I indicated, making small adjustments to your Smart Schedule might save you the trouble altogether.
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