Adding to that I want to be notified when theTado Bridge has lost contact with the Tado Datacentres.
Seams a simple request but alas falls on deaf ears
Hi - just to add to that and hopefully refresh it for others to see.
If the Internet Bridge looses connectivity for whatever reason any devices on your system will appear as disconnected.
Tado supports local control on the devices themselves but how are you to know the devices are disconnected and need to manually adjust it? You need the notification/email to tell you that. How tricky can this be? Even fitbit sends you an email when your tracker battery is low!
Just last Sunday, my kids went for a shower and the water run out half way. Typically on a Sunday in my household there is higher demand for hot water so i have the schedule on multiple times a day to a total of 3-4 hours for the day. On a normal weekday we only have it one hour a day which is plenty.
So imagine my surprise when the hot water run out. I checked the app only to find out all the devices were disconnected and the 'cloud' icon flashing.
I raised it to tado and they send me back a standard message basically blaming my router...now i am a network engineer by trade, i run 2 servers and CCTV system at home as well as the usual modern devices. NOTHING else had connectivity issues and my router is enterprise grade connected to Fiber at the home. The Internet Bridge itself is connected directly to the router powered by a socket, not USB. Yes the router was restarted but that was on a Tuesday night 5 days prior to Sunday and the restart schedule has been in place for 2 years now for every week.
After telling them all that...they are now asking me to log a new idea for connectivity notifications...and i find out there is one already!
Get upvoting if you can.
Meanwhile...i might start reading up on the Honeywell Evohome!
Yup. +1 for this.
We've been asking for this for AGES !
Get your act together @Tado !
And people, get up-voting!!
(see also https://community.tado.com/en-gb/discussion/598/alerts)
Since September I no longer have this problem after upgrading my bridge BUT
I’ve had no answer from either tech support or emergency number for weeks. Initially they took 1 week to send a standard answer, then after they upgraded their database recently I’ve had to call them various times . I now have a ticket number for all my problem calls that is with their developers but no way to contact them.
Extremely frustrating as this is costing money & totally outweighs any savings.
Any news on what is going on, never had these problems in the previous 4 years with them.
+1 for an app alert AND e-mail alert. They send you enough email about other things. The app alerts about low battery, can't be that difficult to get it to alert about devices/hub being offline.
A few weeks ago they just did maintenance during the day, only people subscribed to Tado maintenance/ whatever got an email. How is this not noteworthy to tell all customers? Plus it's easy to implement of internet or access is lost to one or more devices. So +1
I'm all for the notification, but that wouldn't be needed if we could improve reliability of the network reach by introducing additional bridges or extenders.
Indeed ! Especially for a second home : it could make us know that there is a problem, perhaps a power outage -> no frost protection -> big damage !
Quite easy to implement : if no internet access during 30 minutes, then send a notification.
Notifications for loss of connectivity would be good. I also agree with Schippie that there needs to be a bridge extender too that will help the overall network stability (that's the topic of another feature request - go vote for that too!).
I believe that this notification would not solve the underlying problem of improving the device connectivity in general. I think my comment in this topic is very related:
If you want to be notified about server downtimes, please subscribe here: status.tado.com
I think we (and also Tado) may be missing a trick here.
Yes, I see no reason for the App NOT to notify the user if any of the devices lose connectivity to the bridge, or if the bridge loses connectivity with the outside world - pretty basic notifications to send IMHO, and perhaps you should be able to select which notifications you get and whether you receive them by App, SMS or Email (any or all of these methods).
Beyond notifying the customer that there is a problem that may be hurting their comfort or pockets, it would also allow Tado to independently collect data on how big the problem of a) the bridge disconnecting from the Internet, and b) TRVs and Thermostats disconnecting from the bridge, actually is. Maybe then Tado would actually be able to assess whether the people posting on these forums are the only customers affected by these issues, or whether the active forum members are the tip of a bigger iceberg that needs properly addressing.
@Jurian perhaps you can comment on this thread and provide some kind of stats as to how many devices and how many customers actually suffer with these issues. If you can't, then perhaps it IS time that Tado added this feature to the system as requested, and collated the data as part of it's continuous improvement programme and made an informed assessment that can be provided to customers with a proper dataset to back it up.
@GrayDav4276 I think Tado have probably come to the conclusion that they can safely ignore the vocal minority on here who are constantly complaining as they don't see them as being representative of their overall customer base.
Disconnected alerts would be so helpful. one of my Smart thermostats keeps losing connection.
Might not be Tado's fault - it could be my wifi - alerts would really help me troubleshoot.
Notifications would be VERY easy to implement, would help customers, increase product success,
save time for the support team and even help prevent highly dangerous HVAC eventualities.
Of course there will never be useful notifications like this in the app - because Tado :)
+1 for this. !
and like @TalkingTado says, i have also put a smart plug on my system, so if they could do a "auto reconnect function", so you dont have to restart all the time.
That would be nice ! :)
+1 from me on this as well. I had an outage, due to no fault of Tado (*). However, it'd be nice to get a warning on my phone and be able to act on it immediately, rather than accidentally find out an hour later that the bridge is offline.
(*) The wifi access point it was connected to failed and needed a factory reset.
Yep. Needed. Both for 'bridge lost' as well as 'individual device lost'.
The basic feature is already in the app ('you're not home' notifications, eg).
There is another alert that is missing - when the room sensor believes it is making a demand for heat, yet the room temperature is falling (or stalled for longer than that room normally takes to start to rise measurably), not rising at a “normal’ (learned) rate. This is different to a sudden temperature drop associated with open window or external door.
Arguably, if all zones making demand are stalled or falling, then there is probably a boiler or other system fault.
Occasionally I have had a pressure drop in the system causing the boiler to fail to start, but no warning from Tado that several hours of heat demand results in no actual heating at all. Surely that comes within the scope of the ‘Care and Protect’ function? Instead it proudly reports “no incidents detected”, which leaves me wondering what it can actually detect ?
@XKRMonkey I've seen similar. I've noticed a room may be wanting/needing to heat to 20c, but the tile shows "set to 20c" for example, and the room is at 17c, rather than "heating to 20c" -- when I see this I know the room is not going to heat for whatever "tado" reason and I go to manually turn up the TRV.
I haven't been able to figure any logic behind this - I wouldn't say it's common, but it does happen at least once a week.
I've seen rooms continue to be set in "away" mode with geofencing on hours after someone has come back, but other TRV's are working correctly.