Adding to that I want to be notified when theTado Bridge has lost contact with the Tado Datacentres.
Seams a simple request but alas falls on deaf ears
Hi - just to add to that and hopefully refresh it for others to see.
If the Internet Bridge looses connectivity for whatever reason any devices on your system will appear as disconnected.
Tado supports local control on the devices themselves but how are you to know the devices are disconnected and need to manually adjust it? You need the notification/email to tell you that. How tricky can this be? Even fitbit sends you an email when your tracker battery is low!
Just last Sunday, my kids went for a shower and the water run out half way. Typically on a Sunday in my household there is higher demand for hot water so i have the schedule on multiple times a day to a total of 3-4 hours for the day. On a normal weekday we only have it one hour a day which is plenty.
So imagine my surprise when the hot water run out. I checked the app only to find out all the devices were disconnected and the 'cloud' icon flashing.
I raised it to tado and they send me back a standard message basically blaming my router...now i am a network engineer by trade, i run 2 servers and CCTV system at home as well as the usual modern devices. NOTHING else had connectivity issues and my router is enterprise grade connected to Fiber at the home. The Internet Bridge itself is connected directly to the router powered by a socket, not USB. Yes the router was restarted but that was on a Tuesday night 5 days prior to Sunday and the restart schedule has been in place for 2 years now for every week.
After telling them all that...they are now asking me to log a new idea for connectivity notifications...and i find out there is one already!
Get upvoting if you can.
Meanwhile...i might start reading up on the Honeywell Evohome!
Yup. +1 for this.
We've been asking for this for AGES !
Get your act together @Tado !
And people, get up-voting!!
(see also https://community.tado.com/en-gb/discussion/598/alerts)
Since September I no longer have this problem after upgrading my bridge BUT
I’ve had no answer from either tech support or emergency number for weeks. Initially they took 1 week to send a standard answer, then after they upgraded their database recently I’ve had to call them various times . I now have a ticket number for all my problem calls that is with their developers but no way to contact them.
Extremely frustrating as this is costing money & totally outweighs any savings.
Any news on what is going on, never had these problems in the previous 4 years with them.