Please open up your api, so that Tado can be integrated with local domotica controllers like Home Assistant, Domoticz, ...... without internet access.
I asked TADO in 2017 about same issue and no action has been take from this time tado got this message logged under ref 223868
From: tado° Help Center <[email protected]>
Date: Sunday, 29 January 2017 at 21:59
Subject: Request 223868 received: how to control smart thermostat and schedules without internet and some other issues
##- Please type your reply above this line -##
We have received your request and will process it as soon as possible. The reference number of your request is (223868). To add any additional comments or information, please just reply to this email.
In the meantime we recommend that you have a look at our FAQs. Here you will find answers to many common questions as well as instructions for problem solving.
Your tado° Support Team
29 Jan 2017, 21:59 CET
(Part of my email to TADO not including personal data)
Currently I’m a bit disappointed with this product
We really need this. I am 100% they can do this with the current hardware, but they fail to do so.
Again this happened to me. My internet went off and the heating stayed on. Luckily I was at home. Come on Tado sort it out. It can't be that difficult!!!
dmnc, Like you I have invested a lot in Tado with TRV's and I would be more happy to spend money on an upgraded hub to that can save schedules locally and not malfunction if the internet goes down. However, in the meantime I am going to keep bumping up this thread until Tado at least acknowledge this flaw.
Bumping this thread back to the top
@dmnc I'm not sure if that is the case though that you can't communicate locally with the Tado hub and change the temperature etc since Tado is HomeKit compatible and HomeKit is required I believe to be accessible even without internet.
Bit of googling and I can see people using Home Assistant via HomeKit integration to be able to control Tado without using Tado servers, so it is possible.
jcwacky - Just turn off your email notifications within the forum settings then.
This maybe the 3rd most voted for but Tado have shown no acknowledgement, even if they have no plans what so ever to update or review this in the future, a response from them would be nice to prevent these pointless posts.
Instead they are more focused on adding pointless easily achievable things such as showing Santa in the geofencing tab over Christmas or adding a global on and off button which can already be achieved by IFTTT.
@Sim I agree that Tado should post an acknowledgement to this thread indicating they are aware that it is a highly requested feature. However, I am confident that Tado are actually aware of this thread and how many votes it has.
This is the 6th most requested feature on this forum (included features that have since been added), and Tado have replied to or provided a solution to the other 5 features, so they are highly like to be aware of this thread.
Tado have been most active recently on the "Global on/off" thread, so maybe they are concentrating on finding a solution for that (the current top requested (uncompleted) feature) first, and will then look at the next most popular requests (Child lock and backup schedule).
As the original poster of this request nearly 2 years ago, I too still feel strongly that this an important feature, and am still interested in other peoples thoughts on the matter, as well as getting notified of any response from Tado, so I don't want to disable email notifications. But I can assure you that posting repeated "bump" posts is not going to help get this feature implemented. (If anything Tado might see the multiple posts by one person and presume that it's just a small subset of users who want this feature.) By all means, send multiple requests directly to Tado though.
Unlike other requests which can "easily" be completed in software, this one may require new/upgraded hardware, so it is likely to take Tado significantly longer to resolve. As we saw with the External Temperature Sensors, they did not acknowledge the new hardware existed at all until it was officially released, so I'd expect the same thing to happen if they are working on an upgraded bridge with backup schedule functionality.
Personally, I think a lot of people have bought Tado without actually knowing what features it does or doesn't have and then get upset when it doesn't do what they want it to do.
As Tado has a money back guarantee I am surprised that more dissatisfied customers haven't returned their systems and replaced them with something else.
@GrayDav4276 I agree that having a public roadmap would be nice, on the face of it. But I believe that Tado has realised (like most other companies these days) that having their plans public often ends up frustrating more customers than it appeases. Mostly due to unexpected complications and internal changes in priority that result in delays to publicly announced features.
The reason I believe this to be the case is that Tado used to have a public roadmap, here is a screenshot of it from a year or two ago:
But they discontinued it shortly after this screenshot was taken. As you can see, many of these features still haven’t been implemented today. You can imagine how many angry customers there are who purchased Tado (rightly or wrongly) after seeing a desired feature of theirs on the official roadmap, expecting it to be added soon, only for it to never be implemented, and they have more of a right to be angry/frustrated than those waiting for a feature that has never been confirmed by Tado.
Don't get me wrong, I was very disappointed when Tado pulled their public roadmap, but I can see why they did it.
And if you're thinking that they should only add items to the public road map that they can commit to. In software and hardware development you can unfortunately never guarantee that. Just look at Apple, famous for not giving any details of upcoming software or hardware until it is ready to ship, yet in 2017 they announced their AirPower charging mat, a product which never shipped and was subsequently cancelled 18 months later after multiple rumoured issues with the product.
I think the most we can hope to hear from Tado on this feature request is that they are aware many people are asking for it. I don't expect confirmation they are working on something, or even to hear they it's not something they plan to add.
@Schippie Upon losing connection to Tado's servers, each "zone" will remain at its last setting until the connection is re-established. So if a room is set to 20ºC at the point the connection is lost, it will stay set at 20ºC (still turning the boiler on and off as required) until the connection comes back, irrespective of whether you have it set to go "off" or to a different temperature at a set time. If a zone is "off" or on a low temperature, it will remain on this until re-connected. You can manually adjust each zone via the on-device buttons, or via HomeKit (I believe).
@jcwacky Yes, HomeKit control (which is essentially a form of manual control) still works if there is no connection to the Tado servers. What isn't clear to me is if the defined 'revert' limits set for cancelling manual control still apply while there is no connection to the Tado servers (I haven't tried it hence I do not know).
@jcwacky I find it hard to believe that a new Internet Bridge or Wireless Smart Thermostat would be required for this functionality. Both communicate via a 6LoWPAN radio and that's about it. The only possible hardware that could be required to be upgraded are the Smart Radiator Thermostats if they're not capable of storing the schedules, or being put passively into a mode where they respect the schedule. I say passively because they are probably not capable of actively assessing this due to battery life.
On the face of it, this seems unlikely that they would not be able to do this, but without knowing more about Tado's architecture it's not possible to say.