tado° Server Problems (November 2024)

Is this why my heating doesn't come on sometimes? Waken up to a 13 dgr house. It all shows as running but no heat to rads. All kicks in when I run a tap weirdly, can't get to the bottom of it. Is this maybe the reason or anyone else had this issue?

@Emcee , @Rob

Just in case you've not seen this, the issue does appear to have returned. Timed a "blink display" from tapping the app to the TRV responding and it was 1m13s. Yesterday was 5s

I put in a new mesh WiFi system on the 19th november with the tado bridge connected to a hub. It all seemed to be working fine until I was out of the house later and tried turning the heating on and it said I was offline. At the time I thought it was the new WiFi system and came back and switched the tado bridge back to my old system. Eventually got the heating to turn on. I had guests and they were cold !!

Now looking at this thread it may not be my new WiFi setup. I had noticed slower responses, especially to trvs, a thermostat and the relay which were in very close proximity to the bridge.
Now will see if I can get bridge on to my new
WiFi setup.
There are aspects to tado and any smart system that I do not like. For one, relying in their servers, so what happens if there is a problem at their end like the other day ? And it goes on longer ?

Also I don't like using the smart trvs on all my rads because I don't like how they can call for heat and turn my boiler on even to just heat one room. I have guests staying who have twisted the whole TRV off the rad leaving the valve fully open giving false readings, so they are not user friendly. I prefer to put ordinary trvs in bedrooms for easier control of heating and keep the smart ones in other areas.
I still like the system and a few more temperature readers should do it for my house. But I'll keep my old trvs and wired boiler controller just in case.

I too am still unable to control my Thermostat from the App. However, control works through Apple HomeKit but not through Tado App. What is happening please?

I'm having exactly the same issue. I thought it was a problem at my end and went around resetting and repairing everything until I saw this thread!

It's taking well over a minute for comms between the app or Alexa and my Tado devices, and for my devices to respond. It's normally instant.

Come on Tado, get this sorted! Or at least respond and tell us what the issue is.

So I'm experiencing slightly different effects to some people I think. My smart schedule is working fine (touch wood), however loading the graphs in the app is really slow and hitting blink display takes over a minute for the devices to respond. I assume, therefore, if I were to perform a manual control action via the app that would be similarly slow, though I've not tried that as I've no need to.

Tado definitely still have an issue. I wonder if the servers are struggling to keep up with demand…

Hello there fellow Tado users.

I have been using Tado (Tado Wireless Smart Thermostat V3+ Starter Kit) for the last couple of years without any issues.

I recently observed the following strange behavior: When I turn the heating on or off (either using the ground floor thermostat or the radiator thermostats on the upper floors), or when I adjust the temperature, there is a noticeable delay. This delay happens both in displaying the adjustment on the screen (more than 2 minutes) and in executing the change itself. I have restarted all devices and my router, but the problem still persists. Have you encountered a similar issue? Do you think I should try the pairing process all again?

Yep, the lag is a joke. Luckily I can control my Thermostat through Apple Home kit without delay. However, as the evening is wearing on the messages I tried through the Tado App throughout the day have started to come through. I have now had to disconnect the bridge from the internet other wise my boiler will be firing up at all times of the early hours.
Tado continue to say there are no issues - utter nonsense.

Come sort your systems out before I put my old manual thermostat back on

Same problem on my side for several days now...

Here in The-Netherlands as well, is's really slow and it gets me crazy. I can also not reset/reconnet my thermostat to the internet bridge.

I've reset everything already, @tado please help it's a huge issue!!!