@Chapstar37 They show a "Device Is Not Mounted" message in the Devices screen of the app, but they still act fine as the zone's measuring device.
I totally agree. Tado you are failing here. I have 8 TRV installed and they are more and less useless as without an external temperature sensor. As the winter season soon will start I'm considering changing back to my old fashion termostats.
I agree with everyone about this being an expensive cop out. This tells me I should not invest in the products of a company that treats its customers as idiots and has no desire to innovate and improve.
I think I will at some point write off my Tado products and replace them. The question is: with what product range?
Very insulting from Tado. Great way to alienate many of us who've invested heavily in the Tado ecosystem 👏.
I don't know if tado reads this community or this specific discussion. It would be nice to have an acknowledgement.
Also... I know that when you are inside the business it is hard to see things clear sometimes and you just have a tunnel vision and your "mission" is the only thinng that counts.
So.... Tado.... what is your mission here? What is your primary goal.
Because even without being a genious
You had one big opportunity here and I don't think you managed it that well...
I hope to see more positive signals in the future.... I don't know what are the next milestones in your road map ... I hope there are some exciting things and you will handle it better.
It all really boggles my mind that a IT company can ship a product with such a bad market fit. I'm a Product Owner myself in "TOP50" startup in Europe and I would get fired straight away if I would deliver something like the new sensor. They are receiving feedback for it for the last couple of years, they even got the FORUM where users share and vote for their needs, yet they are doing completely different.
I don't know how an Agile company can fail like this, when they've got all of the major customer needs placed like on a plate on this forum. I would kill to have a similar access to feedback while working on my product, but I have to spend a lot of time researching, and talking with customers to deliver something that meets BOTH customer expectations and business goals...
I've picked Tado as an alternative to Nest, which API got killed by Google but now I'm really starting to regret my decision. I would rather have a nice ecosystem that you can "cheaply" expand than what Tado offers right now.
The best thing we can all do is put Tado behind us and research replacement systems. Tado get away with bad products and customer service because we buy them and complain. If we stopped buying them because there was a better commercial, retail product then they would either change their ways or go out of business.
Given that this forum clearly contains very able, knowledgeable posters who have not suggested alternatives we can buy, then I guess there are none.
If there are, then let us share them here with two goals in mind: shame Tado and provide ourselves with an exit path.
Unfortunately there does not seem to be anything currently available that ticks as many boxes as Tado. This is even taking the known limitations of Tado in to consideration.
They do have on their side -
TRVs (even with the noise and sensor issues)
Hot water support
and eBus support (unique to Tado) meaning it works with Vaillant and Worcester Bosch
If only they would provide a temp sensor as discussed here, allow more than 10 TRVs and remove the need for asking them to do certain setups by making these accessible in the app.
It's a shame...All Tado needed to do was release a device like Google, in the same price point and we would be happy.
I'm sure if the electronics from the TRV where reused, with a button cell or AAA battery a cheap outcome could have been achieved. It may be cheaper to reuse the casing from the thermostat to avoid increased production costs but the cost is still high.
I (iOS)still have it in the "rooms & devices" section, within the Room heading.
If Tado customer care aren't responding to questions about this sensor. I wonder whether a message directly to their CEO might help
Not for the first time, Amazon are selling 4 x TRV's for £120.99 today for Prime members.
So is an opportunity to get yourself the workaround "external sensor" for £30 each.
It is £97 pounds on amazon prime and £67 on Tado store. 😕
So just to confirm before I spank a bunch of money on some prime day Smart Thermostats, I can use these as a wireless thermometer no problem in a room with a smart TRV and just tell Tado that the Smart thermostat is the master temp sensor for that room? Will the controls on the Smart Thermostat let me adjust the temperature for that room (i.e. control the smart TRV) or does it just become a dumb temp sensor?
The call for heat would still come through the wired Smart Thermostat for that zone?
@NellyFurtado All true. You can set any device in a zone to measure the temperature. The controls on all devices control the temperature in that zone. Connection to boiler still taken care of by your wired stat.
Morning all, Amazon is now selling the external sensor for £46.99 as Prime Day offer, today only (even though not in stock until 1st November).
Still is too expensive, but I think I will buy one and see how it works.
The initial post stated
<quote>Either that or Tado need release a small, cheap (~£30) temperature sensor that can be placed in the room away from the radiator to give much better results. I know you can use a Tado Smart Thermostat, but at £100 these are too expensive to put in every room.</quote>
Instead Tado released a slightly cheaper controller that contains a temp sensor.
Even when they drop the price i would not buy a big controller as an external temperature sensor for the same reason I wont buy an extra TRV
No @johnbur they did not listen.
They listened to marketing not their customers.
Also a controller has a suitable place and a temp sensor has a suitable place in the room and they are NOT tha same place at all.
This is just silly... I paid 400e to actually get my radiators to STOP working after mounting these because they can't get over 25deg?? What?