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No Remote Access, Why?
I have been in communication with Tado, but they seem to have given up on me. I am about to give up and send £1000 worth of Tado kit back. First of all the Wired Smart Thermostat which was to control general on off for the heating didn’t connect to the internet bridge, though actually it did, but for some reason never got…
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Extending Range
I have recently fitted Tado but have problems with it losing connection to some of the radiator stats resulting in the rooms heating in the middle of the night to 26, when set to 16. Our house had issues with wifi and this could only be resolved by installing a mesh. I think the Tado system is good as far as it goes but it…
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Very slow
Seems to be taking 5 or more mins to acknowledge anything I do on the app
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Heating not working on 2 zones & classed as 1 zone.
I have just installed my Tado this morning but it is not working as expected. I have the hot water extension kit & 2 Thermostats. 1 upstairs and 1 downstairs, however when ever I turn heating on downstairs, upstairs come on too. Why would this be? The Tado walk through set them both up as wireless thermostats, I think this…
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Which Thermostat Adapter?
I can't seem to figure out which adapter to use with my radiators. What am I missing? This is the radiator connection I am struggling with.
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2 Studios with one heating system
I hope you experts can help me because after informing at customer support, I got nowhere. We are building 2 separate studios with one radiator in each studio which I would like to heat separately from one boiler. This means I have the option using wired thermostat(s). The question I have is if the following is possible: -…
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Are sensors the same as thermostats??
I’ve ordered wireless smart starter kit+hot water control v3+ plus an additional 3 smart thermostats. The invoice I’ve received from Tado says wired smart thermostats which isn’t what I wanted but can’t find any wireless smart thermostats. Can anyone tell me is this the same as wireless temperature sensor add on for…
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Multi Zone Heating system
I am an electrician but am a bit stumped, I have a system with 2 x radiator heating zones (Upstairs and downstairs), 1 x hot water and a separate wet underfloor heating zone. I had two of the one valves controlling the rads on 2 x Tado wired thermostats and the UFH and water on separate controls. I assumed I could add an…
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App Outage 18th Mar 2021 - Tado response please
Hi @Jurian + Tado Support Can you please publish here the reason(s) behind this mornings App Outage.......b4 my App stopped working I had a " no remote access" on one of my SRT's allocated to my Wireless Smart Thermostat for one of my Tado Rooms. While this was occurring my boiler was firing at 100% for this room......…
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How do I find the right technical support topic
Hi guys, I am experiencing an issue where I cannot change the temperature settings for my Tado devices, I get this error telling me to send a screenshot of the error, but for the life of me, I can find where or to whom I should be sending it. on the app it just says changes cannot be applied, through the web I get the below
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Different Rooms and Different Temps without the Radiator Thermostats
Apologises if this has been asked previously, I've had a quick look and couldn't find the same set up I'm thinking to create. I currently have the wired thermostat kit V3+, it has been installed in my living room since December last year. My kitchen is one of the coldest rooms in the house, the heating trips off in the…
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Tado extension kit wiring ems digital bus and outdoor sensor in worcester bosch greenstar 30i combi
I attempted to wire up a tado extension kit to an ems digital bus by following the app install instructions. When I opened my worcester bosch greenstar 30i combi boiler I found an outdoor temperature sensor wired in using the orange ems connector plug. Can I still wire in the tado extension to ems by purchasing a new…
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Water pressure control
My boiler water pressure can only be restored via its custom thermostat (photos and models available here). After few months of tado, the boiler pressure went down and tado just made the water control disappear from the app and website, which is odd to say the least... After talking with customer support which was kind of…
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How do you configure a wired thermostat in the app to control all radiators?
I have just set-up tado for the first time in my apartment and replaced my single wired thermostat (which controlled turning heat on to all my radiators) with a wired smart thermostat. I also added smart radiator thermostats to 9 of my radiators. Everything is paired and seems to be working correctly. When I look at the…
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Trv isn't switching boiler on
I have the thermostat and two radiator TRVs, the thermostat is in the kitchen, and the TRVs bedroom and living room. Regardless of what temperature I set the living room trv to, the boiler won't come on, it only does so when I turn up the kitchen thermostat, is this normal or is mine not configured/ working properly?…
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Best new heat only boiler compatible with Tado?
I was a fairly early adopter of Tado and heave been very happy with it. I currently have a wired thermostat and extension kit to control room temp and hot water on a 35 year old Potterton Netaheat conventional boiler. I am planning on changing this in the summer for a new heat only conventional boiler. I was keen on Ideal…
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Tado changes the settings of my central heating boiler!
I had been looking for the possibility for some time to lower the flow temperature of my central heating boiler, because I only have underfloor heating that should not be warmer than 50 °. But if I try to lower the temperature, the Tado thermostat simply sets it back to 85 °. When I unplug the thermostat, the temperature…
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Does having two Zone Controllers increase the rooms allowed to more than 10?
Hi, I'm using our Extension Kit as our Zone Controller. I'm not using my Smart Thermostat at all. If I wire in the Smart Thermostat (replacing the Honeywell non-smart thermostat mounted on the wall) would the Smart Thermostat become a second Zone Controller and if so, could I then allocate the current Tado TRV's that are…
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App repeatedly asking for location permissions when it has them
I'm having issues with version 6.4.2, it repeatedly asks on the lock screen for location permissions. Location permissions are definitely enabled, and when I unlock the phone, the notification doesn't appear on the notification bar. Very strange. On OnePlus 8, Oxygen OS 11.0.4.4.
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Connection of Tado Bridge to devices through thick walls
I live in an old converted farmhouse with thick (800mm) stone walls. I doubt that I will be able to link all my radiator values to the Internet Bridge. Is it possible to have more than one Internet Bridge within the house linked to the same (mesh) wifi?
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Missing installation guide for R+F Thermostat "unknown model name"
Hi everyone, I have recently received my tado kits for my new appartment and am excited to set them up. Unfortunately, I am stuck in the installation process, since no guide is available for the current thermostats installed, even though I found them in the app: I sent the support request twice but have not heard back yet.…
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missing wire
Hello everyone, I hope someone can help me, the wiring on my Honeywell ST9400c programmer as from left to right. earth wire, next blue neutral wire, next brown live, next number 1 white, number 2 as no wires. number 3 black, and number 4 brown. The problem I have the Tado diagram has not shown where to connect the earth,…
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central heating not working
Hi everyone wired everything correctly with help from GrillCheese2, l though it was fine did the test for the hot water boiler fired up fine did the test for the central heating boiler did not fire. Funny l had the central heating set to come on at 4 o'clock and the central heating light came on the receiver. I recheck the…
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Can a radiator thermostat be set hotter than the main thermostat?
If a radiator thermostat is set higher than the main thermostat, what happens? Nothing, only the main thermostat can call for heat so the radiator thermostat will open but with no flow the room will not get hotter. The radiator thermostat will inform the main thermostat it needs heat. The main thermostat will call for heat…
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TRV reverts to Frost Protection
I only have two Tado TRVs, one works fine but the other keeps ignoring the schedule and reverting to frost protection, I can't figure out why. Any ideas?
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Problem with Tado extension kit
Hi, I’ve recently installed a new glow worm e series boiler. I’ve had tado work well for the last few years on my previous boiler.... Before I tied it into the new boiler ( seems pretty straightforward), i wanted to confirm the two outputs from the extension kit: CH ON and HW ON. I’m switching live to the boiler to control…
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Unassigned zone controller to wired smart thermostat
I have installed several wired smart thermostats. Most installations went well, however 2 of them do not have zone controllers assigned to them - the others all do. I followed the same installation procedure for all of them. Has anyone come across this issue, and if so, how did you fix it?
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Infinite
Is there a way to change an automatic selection of infinite ♾ on temp increases or decreases from the Tado Thermostat or Apple Home App. I would like a time limit on the increases for example which can be set in the Tado app. Driving me crazy forgetting to turn the heating down again.
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Help! Stuck mid-install!!!
Hi and Help! Installing v3+ wireless starter kit. I have replaced the wired thermo as directed with bridging no problem. I have now got the casing off the Horstman 2 channel H21 XL and reviewed the wiring. The Tado installation guidelines ask if there is 0 / 1 / 2 bridges in place - but I have 3! The bridges are on…
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Do I need to get the system configured?
My geofencing is telling me that there is a window open every time we open the bedroom door, do we need to get system reconfigured to stop this?