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HOW CAN I CONTACT TADO
Use the chat! Well the bot said within 4hrs, then 1 day, then 1 week. There is no phone number, only an answerphone. My system hasnt worked correctly for months. This service is appalling. What is going on??????
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Rooms in Zones
I have three zones in my house. Each zone has it’s own zone valve. I have a Tado thermostat for each zone. I now want to allocate individual rooms to each each zone. Rooms have one or more radiators with Tado TVRs. How do I do it?
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Replacing Tado
Tado tech support seem to have given up and are suggesting I return it for a refund as the valves just can't keep reception with the bridge and it's messing around with my boiler. Does anyone have any experience of other systems? I remember doing so much research before I bought Tado and I more have to do that all over…
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Online Installation Assistant
Hi All I'm moving house in the next couple of months, and want to integrate Tado into the system (the full monty i.e. thermostats and TRVs). I'd like to do as much homework on installation in advance as I can (more about the wiring side of things), but without having a product to register in the app, I can't get to the…
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Smart radiator thermostats not turning on heating
I recently installed 2 wired smart thermostats. I then installed a radiator thermostat and found that it was not switing the hitting on in order to heat the room it was installed in. Has anyone had this problem.
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Radiator valve heating loop allocation
We have 2 heating loops in our house, ground floor on one and upper floors on another and we have tado smart thermostats controlling each look. We have added 3 smart radiator valves but there is no way of telling them which heating loop/thermostat to request heat from???
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Radiator valve heating loop allocation
We have 2 heating loops in our house, ground floor on one and upper floors on another and we have tado smart thermostats controlling each look. We have added 3 smart radiator valves but there is no way of telling them which heating loop/thermostat to request heat from???
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Question re Smart TRV & general thermostat interaction
Hi, I’ve just had Tado installed and have Smart TRVs in all the main rooms (lounge, kitchen, bedrooms). No Smart TRVs in the hallway and bathrooms which are still manual valves. In hindsight I think that probably wasn’t the best set up. The house is narrow and over 3 floors, lounge on bottom, kitchen middle, main bedroom…
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Tado app not connecting
I’ve got an extensive tado system with something like 14 thermostats across the house. System was working really well but over the past month, every time I go into the app at least 80% (and sometimes all) of the thermostats are showing as not connected. I’ve replaced batteries, unplugged and reconnected router (bridge has…
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Smart Thermostat installed as Wireless Temperature sensor
Can a smart thermostat be installed as a wireless temperature sensor and added to an existing room? The only way I was able to do this was to register the smart thermostat and then call tado to move it to the correct room. When I register the smart thermostat is assigned direct to a new create room and cnnot be moved!…
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How accurate are the humidity values recorded by Smart Radiator Thermostats?
Our apartment is old and we need to manage our ventilation properly to avoid humidity to accumulate. I hoped that Tado's humidity measurements would help, but the values they give seem to be off. Does anyone know what can be done to improve the measurements?
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Upgrading from v1 to v3+ kit
Hello, I already have a v1 kit, for about 5 years and want to add the smart rad thermostats, so I've bought a new tado° V3+ Smart Thermostat Starter Kit. My question is about installing this kit and making sure it is associated to my existing Tado account? Can anyone guide me as to how to do this please Thank you!
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Smart radiator stat not turning on heating
I recently installed 2 wired smart thermostats. I then installed a radiator thermostat and found that it was not switching the heating on in order to heat the room it was installed in. Looking for suggestions
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connecting extension kit to my old receiver
I have a ideal vogue c20 combi boiler with a wireless controller and already have a receiver next to boiler. have tried switching over and all is well, i have power and pairs with internet bridge. But when i try and get heating to work it doesnt seem to want to work. see pics for current wiring of receiver. any help would…
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Smart Thermostat V3+
Hello how do I know if the product that I ordered is V3+ version ? I ordered as V3+ but I have not seen ì anywhere on the box the version V3+ printed. many thanks
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Replacing Two Wireless Thermostats
Hi All. I'm interested in investing in Tado. My house currently has two conventional wireless thermostats to control two independent zones (upstairs and downstairs). I've been informed by Tado support that the wireless extension only supports the connection of a single Tado thermostat. But could I have one wireless and one…
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Worcester Boiler - Wired Extension not working
I've installed the wired extension kit and everything appears to be working on the app but it doesn't actually turn the boiler or hot water on/off. I've got a Worcester Greenstar 28i Junior boiler and a wireless thermostat at the moment. I've followed the instructions to connect the +/- outlets in the extension kit to the…
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Ac control and valves together
Hi guys, As of yesterday i got myself 2 radiator valves and a bridge (yay!) but now I’m thinking about getting an sensor eventually to measure more accurate. I also got an AC and want to buy the AC controller when it gets on sale. Now my question is, would the sensor/thermostat of the ac controller be able to see and…
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Smart termostat or smart radiator valve as "master sensor
Smart termostat or smart radiator valve as "master sensor" to control (other) smart radiator valves. Can i get one smart radiator valve or smart thermostat (room 1) to control another radiator valve (room 2) regardless of the temp. in room 2?
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Not Heating Up
I have a smart stat wired to my boiler, it’s situated on my landing, the temp is 19c (set to 15c) on the landing. the rad does not have a TRV installed I have asked my lounge to be 20c (currently 18c) the boiler is not switching on.... smart TRV and smart stat in lounge) Is this because the landing is over it’s set…
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How to control my floor heating
Hi. I have a bathroom with heated floor. It's the same heating as my radiators use. The thermostat is also the same as my radiators use. And as I live in Denmark, I think it's danfoss standard. Now here is the tricky part. The thermostat for the floor heating, is NOT in the same room as the floor heating. So need an…
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Care and protect
I like the new additional features of care and protect. What is of interest is the hours the boiler runs for heating. However, is it possible, or is it included, to log the hours the boiler runs for water heating?
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How does the Tado TRVs act when changing temperature slightly?
We're looking to get a smart heating system, but before we can choose, I have a pretty... Strange question, maybe. And sorry if I'm not super clear, I'm not 100% sure if I'm using the correct terms in English. In our home, we have direct cycle district heating (with direct cycle, I mean that we have no heat exchanger, i.e.…
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No hot water
I installed the extension kit and followed the instructions for the replacement of a Honeywell controller, extension kit is paired and TADO support setup a hot water zone for me however, no hot water Wiring doesn't seem to be correct unless of course the jumper block is making connections within the extension unit, I…
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What temperature should I set my boiler to?
Hi, Is there an optimum temperature that works best with tado that I should set my boiler temperature to? Thanks
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Connecting electric devices to Tado eco-system?
The Tado website states clearly that many devices, like infrred panels, are not integrated. Yet, I can imagine that many of you have tried, hopefully in some cases successfully, through IFTTT, Home Assistent or otherwise. What would be the best way to do this? I can imagine using 'smart plugs' in between that respond to…
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Hot water but no heating.
We have installed our Tado extension kit and smart thermostat, hot water works but no heating. We have a gravity fed system and have already contacted Tado for the driver we need but installation said it should work if hot water is kept on, it doesn't and Tado have not responded in 2 days. The 'live chat' has not been any…
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Can someone do the job of Tado Customer Service and help me with the wiring?
Apart from having the device for more than a week hanging around without being operational and the frustration with the unresponsive and ambiguous Tado customer service, I have not yet given up. Can someone help with these statements based on the picture below? BROWN cable goes in the ____ Tado port. BLUE cable goes in the…
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Tado not switching heating on when requested by Thermostat or Tado radiator valves
Hi, I have a Woucester Bosch 38cdi classic boiler. I have had Tado installed for around 2 years and generally I am really happy with it. However, last night when looking through the settings I noticed that the extension kit wasnt configured so the exact model of my boiler. So I changed this using the web page ( as that…
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Radiator Valve - Which adapter?
Hi all, Only on of my radiators has a bigger valve which does not work with any of the adapters on hand. Can anyone suggest an adapter that might work here? Thanks!