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Phone support
I've just installed a Tado system. I have a number of issues and opened a chat this morning which had "a few hours" at the top of the page. I expected someone would contact me by the end of the day but that hasn't happened. Presumably it'll be Monday at the earliest before anybody gets in touch. It is unacceptable to pay…
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2023/12 - Change App Schedule Colours to Match Tabs
The tab colours are great but the schedule summary bars are not. Can you change the schedule colours to match the tabs? Example: 18 degrees on a tab has a clear distinct colour but on the schedule bar it is a bland indistinct grey (3rd and 5th block on the right on the attached images).
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Catalan language
As a Tado's thermostat owner and Catalan speaker, I want purpose you the new idea to add Catalan language in your app. Catalan language is known for about 10 million people (from Spain, France and Italy) so it would be great for Catalan speakers enjoy Tado's apps in their own language as other European people do. Thank you.
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Minimum TRV level
When a TRV is closed down to less than 5% it probably doesn’t allow any significant flow and is effectively off. However, it still calls for heat, and the heat source continues to run when it may not be needed. It would be useful if the TRV closed fully once it reached a minimum threshold.
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Battery Monitor Improvements
As a suggestion, there needs to be better battery level monitoring\reporting between the Tado application and devices. I have noticed in recent weeks that devices are reporting battery levels as "Good" but then are malfunctioning due to suspected low battery life, which is then confirmed when you re-insert the batteries…
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Dead battery actions
I may have missed the low battery email. As a result, the heater was set to Max, the room was super hot for days, with no possibility to lower the temperature. An idea would be to automatically set the temp to 20C when battery reaches 5%, or send a last email alert before it dies, or allow to manually lower the temp. Using…
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Batterie faible pour poignée radiateur
Quand la batterie est morte, mon radiateur s’est mis en température maximale. Donc pendant plusieurs jours, la pièce était très chaude avec aucune possibilité de baisser la température. Il faudrait explorer des options, comme mettre le reglage sur 20 degrés quand il reste moins de 5% de batteries, ou permettre de baisser…
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Show heater status
Show a right led when the heater is actually heating to raise the room temperature. Show a white led when the heater, the thermostat or their connection are out of order. Show no led when room temperature is as demanded.
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Rename air conditioning units
I have since recently air conditioning units in different rooms at home. I bought the airconditioning system from Tado thinking it would have similar features as the heating knows when using the app. But it doesn't. It's impossible (to my knowledge) to rename the separate units in the app, meaning that I'm too often…
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Change Air Comfort section of APP
On the "Air Comfort" section. There does not seem to be a way to request temperature and/or humidity of a specific room. I get the impression that your algorithm aims for room temperature of 23C temperature/42% humidity. Is 23C not rather high and energy wasteful?. I am sure there is a simple way to modify your algorithm…
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Child User Account
It would be useful to give family members different user rights on the 'People' part of the app so that only certain people can change settings and others benefit only from Geo fencing.
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Ability to override schedule
It would be useful to be able to simply press one button in the app to nudge the schedule forward to the next event, or by pressing it twice to the one after that, three times... and so on. Just like skipping a track in Sonos. Otherwise you have to set the temperature manually and wait for the next event. Similarly, just…
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Set a default shut off time
My kids turn on the thermostats in their rooms and every time it defaults for stay on until they (or me) click resume schedule in the app. I need some sort of over ride that shuts off after a specified time if they turn the on. Say, a option for the thermostat to run for a max of x minutes / hours that can only be adjusted…
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Toggle wireless receiver to keep central heating always on
If you have a multiple central heating zones on a s-plan or y-plan system (common in the UK), you require your wired thermostats to take command of your heating (as they are wired to valves that divert central heating to the zones). This doesn't mean the heating is always on, it just delegates control to the thermostats as…
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Weekly valve exercise TVRs + hot water valve + zone valves
Hi I used to have I terrrier units and they would weekly exercise the valves i.e. fully open and close to ensure valves do not stick. Also with boiler and separate hot water tank valve and central heating valve needs a weekly poke to open and close both. I have solar so in summer and a emersion element so neither of the…
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Postponed buying 8 Tado thermostats, looking for other solution!
Postponed my idea to install 8 tado thermostats, because it appears that, nevertheless many people ask for this integration, still nothing happens. If it comes to brands that cannot be integrated with Smartthings, there are a lot more cheaper ones on the market I figured...
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Lowest sepoint temp is 16 degrees
On my Mitsubishi AC can i set the setpoint as low as 5 degrees. In Tado app the lowest setpoint is 16 degrees. Make it possible to have lower setpoint in Tado then 16 degrees!
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Telephone Support
Please can we have telephone support, the chat support takes too long whilst I am unable to control my heating. If chat support is going to be the only option, you should reply within the hour and also have agents available outside of normal office hours when people are free to actually contact you. I started the chat on…
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Ability to use Wireless
Tado needs the ability to use multiple wireless temperature thermostats to control different rooms independently.
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Notifications for high and low room temps.
There have been a few occasions when a Tado smart radiator valve has come loose from the radiator and allowed unrestricted flow. This resulted in the room overheating. To identify when this happened used IFTTT to monitor room temp and alert me if they were too high or too low. I want to reduce my reliance on IFTTT and I…
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Self installation
We have chosen to have our Tado wireless thermostat installed professionally. The pro told us Tado as a product is fab but he says it should not be classed as self installation because once you take off the boiler cover you have broken safety regulations and would need it to be assessed by a professional afterwards.
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Smoke sensor Tado
Is there any Tado smoke sensor to be merged with Tado app and heating wireless receiver? If no, is Tado planning to release something related in the future? I just don't want to install "n" number of apps for each smart device I need.
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Add Months to schdule
I’m a recent newbie to getting this and I found it really good. I think a great idea would be to add months to the schedules rather than just days. This would then be useful for setting the schedules per summer months and winter months.I had a digital thermostat which did that and I found worked well as never had to touch…
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Update help/support article 6653049
Regarding this article: https://support.tado.com/en/articles/6653049-the-internet-bridge-doesn-t-connect-to-my-fiber-optic-router-modem-how-can-i-fix-this Even if your router/switch has 1GbE ports that you can configure to 10 Mb/s half-duplex, some devices might still not work with the tado° bridge. One of my switches is a…
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poor customer service
logged an issue with my internet bridge and then spent the next 2 days going through some trouble shooting steps which in itself is ok but now i have to change what dns servers i use just to make the internet bridge connect as it does not like using 1.1.1.1 and instead it wants 8.8.8.8. Bing told my router and switch does…
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Set each valve by number setting or temperature
Sometimes it's easier to guage what you need to set each radiator valve to, by what number it would have been set to on the old style thermostatic valve.
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Target Range
I have UF heating that takes about 2-4 hours to heat up (it's under ceramic tiles). I have the situation where the heating is coming on for more than 2 hours just to heat the room up by 0.5c. I'd like to set a tolerance range separate from my target temperature. For example, I wouldn't want to heat the room if the…
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Schedule control for individual rooms . . .
The ability to resume the schedule for individual rooms is really useful and I often use it when I have selected the global “switch off all rooms” and want just one, or a few, rooms to follow their cycles again. It would be even better if each room also had the option to switch its schedule individually off again as the…
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Temperature max/ min setting locked via app
Would be nice to set temperature maximum/ minimum setting via app and leave some restricted adjustability for manual control. I want to let my kid add some heat but not all the way up to 27°C room temp.
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Balance advanced settings (low-medium-expensive price / temperature drop)
I'd love to see more control on balance settings. I'd love to decide and set myself: -Price limits for cheap and expensive electricity. Between these 2 is medium price. -how many degrees temperature is dropped when electricity is expensive / how many degrees when medium priced -maximum hours in a row of reduced temperature…