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New smart thermostat says I need a thread border, but I already have a Bridge X
Hello, I figured I'd try this here since the support chat person offered me one solution and then stopped responding. We have a tado Bridge X in our house and it has two smart radiator thermostats and a room thermostat connected to it and able to be controlled from the apps on my phone and my husband's phone. We recently…
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Tado X Offline
So I woke up today and found my whole system offline, I've tried resetting / factory reseeting everything to no prevail. Really not sure how to continue is this common with other users I am thinking of returning as I now have no way of controlling my heating in my house. I thought buying the tado x with matter support…
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Tado X devices randomly dropping off the network
I replaced my legacy Tado system with Tado X and I realised, that my devices randomly drop off Thread network. Never had that issue previously. Same location of bridge and end devices. They just drop off randomly but usually at least a couple of devices are offline. They are not even the furthest away devices from the…
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Can't remove wall stat X from mounting plate
I wanted to reset a wall stat today by removing the batteries and could not removed it from the backplate. It unclips at the bottom ok but will not come away at the top. I have four and they are all the same. It seems as if I apply any more force it will break. Has anyone experienced this and found a solution? Is there a…
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Tado X
Can you please advise if the Tado X product is suited for our situation. We want to urgrade and better regulate our hot water and heating. We live in a 5 bedroomed house, currently it has 18 Radiators, 15 of which have old TRVs. The boiler is a Potterton Ultra with a separate water tank (Megaflow Cylinder). We have 1x…
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Tado X radiator thermostat “unmounts” from radiator
So I’ve experienced this twice now in 2 different rooms. The thermostat suddenly thinks it is not mounted and the heat just rises like crazy. No one touched the thermostat or made any manual adjustments or anything. Only “warning” I get is looking in the app and seeing that a room is set to 20°C but actual temperature is…
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Terminal block broke off
Hey everyone! During the installation of our new Smart Wired Thermostat X last night, the relevant terminal block broke off and the insight seems slightly damaged (see pictures). Is it possible to replace just that part? It seems to be a removable one.
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Suggestion for Tado App: Ability to rename "Other Devices"
A suggestion for the next Tado app update from my side would be the ability to rename the individual Tado X Bridges and Tado X Receivers in the same way it is possible with the Smart Thermostats. Since i have two bridges and 6 Wireless Receivers (multizone setup) it gets tricky to know which one is which one without having…
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Tado X - Month 2 Review / Feedback Needed.
Hello, Having been a Tado customer for 4-5yrs, and vocal about the lack of additional bridge support for the v2/3 platform, i jumped on the opportunity to upgrade to X to finally solve connectivity issues around my home. Now that i've been using X for 2 months, here is an honest summary of my experience, and some issues…
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Problem with programming in different rooms of the house
I have purchased a smart thermostat and two smart thermostatic heads tado X, as well as a bridge. The smart thermostat is located in the living room, and the smart thermostatic heads are in two bedrooms. The temperature schedule is the same for all three rooms. The problem I have is that when the desired temperature is…
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Tado X with Combi Boiler mix traditional tVRs and Smart TVRs
I am looking for some advice, I have bought the Tado X wireless starter kit along with two smart TVRs. My plan is to have the two tado tvrs in the kids bedrooms controlling their radiators whilst the radiators in the rest of the house is linked to the tado receiver thermostat without smart TVRs, see below a diagram showing…
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'Boost' Function should work by zone
I have 3 floors to my house and 3 wireless receivers on my boiler. Every radiator has a Tado X TRV on it. Occasionally we like to boost the heating, but we are only ever normally on 1 floor. During the day, if I want to boost the heating downstairs, by pressing 'boost' every single radiator across 3 floors comes on, making…
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Rename Zone Controllers / Wireless Receivers
We should have the ability to rename the wireless receivers and give them proper zone names. I have 3 wireless receivers on my boiler for 3 floors in my house. When I add a new temp sensor or radiator TRV, I should be able to add it to 'downstairs' or 'basement' or 'upstairs'. Not to PR123456789! I installed all three…
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Can you replace Danfoss TPOne-M with the Wired Smart Thermostat X?
Hello! Hoping the community can help me out on this one! I have a Danfoss TPOne-M installed in my new build, which controls the heating only. I'm interested in replacing it with the Thermostat X, but I'm struggling to understand whether its ok to replace it as customer agents on the ChatBot take hours to reply and the…
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Tado X - Central Heating LED always on
This is a Tado X question specific to the UK version of the Wireless Receiver X. I have it connected to my Worcester Greenstar Highflow 440 using relay contacts for both CH and HW. It is working fine, with both CH and HW confirmed working. However the LED for the CH is permanently on, it is not going on/off with the relay…
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TADO X - support cannot set water temperature
Hello everyone, I installed my first Tado X kit with thermostat yesterday, set in Opentherm mode. As I have read in the forum, many complain about the fact that it is not possible to manually set the water heating and domestic hot water temperatures in the tado APP. Obviously my boiler doesn't allow me to set these…