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Quality issues
The display on my Smart Thermostat has failed after only 3 years. As its out of warranty Tado won't replace it. Having to replace one of the main components of the system every 3 years will make the system very expensive. Extremely disappointed by the Customer Service received from Tado and the quality of their hardware,…
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Internet Bridge v1 v v3+
Hi, I have the original internet bridge along with extension kit and smart thermostat and more recently added smart radiator thermostats. I'm looking at some of the offers for starter kits - the main attraction is getting more radiator stats but bigger thought is, do I need a new bridge ? What do I get with a newer bridge…
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Plastic sensor too prominent
I have 8 x Tado valves working well in my house. Unfortunately it seems that an additional vale I wanted to add has a problem, with the plastic sensor sitting too prominently and not being inside its recess. Any ideas how to fix this? I’ve tried to push it back and gently rotate the sensor but it doesn’t seem to want to…
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Tado Wireless receiver offline
Hi Folks, We are away from home on a 3 week vacation. I tried checking my tado status using the App and the wireless receiver is appearing offline. All the instructions suggest to repair but it won't be possible as we are away. All my other devices like cameras are online so it is not Internet issue. Any suggestions on how…
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Selling Tado V3 starter kit
I’m selling my house and don’t know the new owner (to transfer ownership). How can I reset the whole V3 system, so that the new owner can register and use it all without my help?
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More detailed information I graph 📊
Hi. I wish I could get valve opening in %, in the graph, the 3 heating symbols is not very useful I think. I can see the actual valve opening in % under the care menu, but I can only see it live and not historical data. It will be great if the graph could show opening % :-)
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Tado install
Hello, I have a Vaillant ecoTEC pro 28 combi - this connects to a British Gas WR1 and then onto a wireless thermostat. i want install too tado starter kit vs3+ wireless smart thermostat ? If so, how do I then connect the tado into this please and which is the best model for me? Thanks Danail
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My heating won’t come on.
I’ve just moved into a new house which has Tado V3+ Wireless Smart Thermostat installed. The display on the wall thermostat seems to be working fine, I’ve started using the app and that seems to be working/syncing to the wall thermostat. However when I dial up the temperature to turn the heating on, the boiler isn’t coming…
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Thermostat display flicker
Hey, I have a V3 starter kit. All working as intended, but one thing I've noticed is the dot matrix display on the thermostat has a little flicker when it's active. So when the button is pressed to wake the display, it will display the current temperature, but for the short period the screen is on, there is subtle but…
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If internet goes down, how exactly does Tado V3 thermostat work
just had the Smart Thermo V3 installed with the internet bridge, and of course the wireless recevier. The wireless receiver connected to the new Worcestor 4000 combi boiler. Everything is working fine and i control it on the app. I just wondered if interent fully goes down hows does it work. Can i change the temperature…
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Heat pump heating levels
I have a wireless thermostat, Tado V3+, controlling an air-water heat pump, via an On/Off contact and I would like to understand how the thermostat manages to get three different heating levels (High, Medium, Low) by just swiching the contact; I guess it does it by varying the duty cycle but Iwould like to see this…
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How to avoid thermostat battery depletion when away for long periods?
Hello! When I leave home for several days I usually switch off my internet router and the tado bridge. Then, when I am back, it is usual that some smart radiator thermostat issue a low battery notification, even when the batteries are quite new. I found this support article where it is explained that if the Internet Bridge…