-
How do I contact tado direct
How can I get in touch with Tado support with a specific question
-
E1 error
Have removed the child lock on a Tado smart rv and when correctly reinstalled I get permanent E1.
-
3-day standard for help line answers?
Do I get it right that the helpline needs 3 days to reply to requests? What is the standard for response time?
-
App not showing data
I have recently updated the app due to an error message I was receiving and since then it no longer shows when the heating has been on/off. Also, previously I was able to control the amount of time the heating was on for and any following Alexa requests would put the heating on for the amount of time specified previously.…
-
Installation
I have a Worcester Greenstar 30si boiler with Siemens RAA200 hard wired controls and I want to fit the Tado hardwired thermostat it place of existing controls. My Siemens room stat wiring diagram shows 2 cables 1 into L and other cable into Y1. Where would I put these cables on the tado stat
-
If I have smart radiator thermostat in every room is there much use for the wireless thermostat
Question is in the title. I have smart radiator thermostat in every room and can control the temp from my phone, so is there any reason to have the general smart thermostat on my wall? Also is there any way to see a history of when my heating turns on? I can see a history per radiator but I wanted an overall view to make…
-
add-on wireless temp sensor or add-on smart thermostat?
quick question. i have a tado sytem already in place (uk combi boiler), controlling just heating 1 zone. 3 rads with smart trvs. smart thermostat running as a wireless temp sensor. i want to add a wirless temp sensor in the other 2 rooms that only have the smart TRVs for better/more accurate temps. on the store they have a…
-
Tado Configuration
I currently have an Ideal Logic+ System S15 gas boiler which has 3 outgoing copper pipes. one for hot water to a tank upstairs fitted with an immersion heater, filling of which is from the main water, one is for upstairs radiators and the third for downstairs radiators. I'm assuming this is classed as three zones(?). On…
-
Boiler only comes on when heating is on but not when only hot water is on
Hi, I have a strange issue where the boiler only fires when I turn on the central heating, this turns on both the central heating and hot water. Turning just the hot water on, it show in Tado receiver that the hot water is on but the boiler doesn't fire. I believe I have a S plan and the 3rd and 4th pictures are of the…
-
Romm thermostat not calling Combi Boiler on
I have two room thermostats one upstairs hydraulics, one downstairs, the one upstairs working fine, but the stat downstairs fails to night the boiler when the schedule calls, it was working last season fine, any ideas ?
-
Keeps dropping off network - too many cold showers
I've had an early Tado system for several years and the connection to the network drops every couple of weeks or so, something I only notice when we have no hot water. This has been going on for some time and I'm at the point of ripping out the system and installing something that works. When it happens, the Tado box only…
-
What is the wiring to connect a wired thermostat to a relay
I wish to connect a wired thermostat to a Salus relay. It should be pretty straightforward, but can someone confirm which terminals to use for the mains input and the relay output?
-
Wireless Thermostat not switching on boiler
Hi, we have 5 radiators with wireless thermostats, the one in my sons bedroom will not activate the boiler, all connect fine in app, shows no issues on app, switch the radiator on in his room, temperature changes on the thermostat but nothing from the boiler, we have to switch another room on to get his radiator to heat…
-
Can I remove hot water control from the app
As I have a combi boiler, I don't need hot water control in my account, so is there any way of disabling or removing it?
-
Has the geofencing control toggle that used to appear when editing a time block disappeared for anyo
There used to be an 'advanced settings' section with a Geofencing control switch - but this morning I noticed it isn't there for me. It's still there when I add a new time block, but when I go to edit an existing time block I don't have it any more. Strange.
-
Intergas Xtreme 36 modulation with Tado
Yesterday I had my 15-year-old AWB Thermomaster replaced with an Intergas Xtreme 36. On my old AWB, once the modulation was set via EBUS (D07 on Tado), I could see the modulation temperature of the kettle on display. Now with the Intergas, the setting has been changed to D01 but when I click on the radiator icon on the…
-
tado v2 behaviour
I have a tado wired (relay) stat and the v2 bridge (the soap bar style one without the homekit integration). Relay rather than digital setup. Now its heating season, all the 'strange' things tado does are back and annoying me like before so I just wanted to see if anyone else is seeing the same behaviour or if I need some…
-
What do I need to connect my tado?
Hi, Does anyone know how I can convert my old Giacomini radiator from lock shield to TRV valve? (The info I have is it may be 15mm-3/4" tall) I am worried I'm going to have to buy the full TRV valve on top of the Tado - does Tado supply the TRV valve? Cheers
-
Radiator Thermostat Advice
I have installed 2 wire thermostats to replace my Danfoss ones, essentially 1 upstairs and 1 downstairs. I have a number of rooms with 2 radiators in each but none of them have the wired thermostats in them. I initially bought a smart thermostat for each radiator but as I set them up making 1 of them the main temperature…
-
Installing Tado X Thermostat
Hey all, I just received my Tado X Thermostat but my current wired thermostat is not in the setup guide via the app. I am connecting it to a central heating system of the apartment block. Can you tell me which wires I would need to connect where? There are 3 wires: 1 blue one connecting to N, 1 brown one connecting to S…
-
Tado thermostat
Hi, I have a tado thermostat v3+ . Actually i use the thermostat as wireless thermostat connected by wireless to a wireless module to drive a combi boiler with opentherm protocol ( It works ok) . Now I would like to use that thermostat by cable connection to open close a zone valve at same time. I did not found how i have…
-
Can I use the wireless temperature sensor without any smart radiator in the room?
Expanding the details: I live in a very old house with one wired central thermostat, in the ground floor, in the living room which has 3 old radiators which use old valves. On the same ground floor I have underfloor heating in the kitchen, which does not have a separated thermostat and also has old valves. My idea is to…
-
Cabezal termostático Tado X
Buenos días, Me estoy volviendo loco. Tengo un termostato inteligente cableado X en el salón y tres cabezales inteligentes Tado X en tres habitaciones diferentes. El problema que me encuentro es que tengo una habitación mucho más fría que el resto y cuando el cabezal inteligente de dicha habitación me salta automáticamente…
-
Hello, V3+ wired. How much can I extend the wire?
I have 15 metres between the combi boiler and where I want to install the wired thermostat. Will it work ? The wireless one can't go as far as that, there are 2 concrete floors from the combi to where the thermostat is. Thank you in advance!
-
Assistance with Logic+ C35 Combi Boiler installation
Hello folks, I had an electrician in to install my Starter Kit - Wireless Smart Thermostat (V3+) [EU] - this is being installed in the UK. I was provided with the installation instructions from Tado but the images that were in the instructions were different than the wiring in my boiler so im curious if anyone can help. I…
-
Tado X - Matter - Sensor Temperature - Home Assistant
I have a new Tado X Smart Thermostat installed in my home. Using Matter i connected it to my Home Assistant. Now i see i have three entities to use 1 control (thermostat) 1 sensor (humidity) 1 configuration I would really like to create a graph with my inside temperature compared with outside temperature. But i can't find…
-
Moved home and don’t know what to do
I have the following - Extension Kit 3 wireless V3+ Thermostats 6 TVRs All purchased in late 2019. All worked great at my old house with a Worcester boiler. A year ago I moved house, it has a hive dual channel system. It’s fine, but I’ve finally got round to installing my Tado system. Everything has been offline for a…
-
Will Tado work with Trianco Oil Boiler / pumped CH / gravity HW which has a Honeywell valve
Hello, Tado is arriving today and I’m looking to replace the Howneywell programmer. The heating configuration is an oil boiler downstairs then HW tank upstairs. There is a motorised valve just before the HW tank. So I am able to turn on the CH or HW independently. there’s a thermostat on the HW tank and there’s NO…
-
I had a smart thermostat & internet bridge installed
I can see the internet bridge on my home app but can’t scan the QR code on the thermostat. My thermostat is linked to Alexa. When I switch off the heat (by Alexa, on the Tado app or manually on the thermostat) although it shows as being off, it does not switch the heating off! I can only switch the heating off at the…
-
Tado with Ideal Air Source Heat Pump
I have been using the Tado System for 4 or so years with our conventional oil fired boiler. Just replaced the room stat. We won a grant to have an ASHP fitted. Whole new system. It came with an Ideal ASHP and the Halo system. I can’t figure out how it is supposed to work. I want my Tado back. How can I connect my Tado into…