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Serial number / age
I have a variety of different radiator thermostats and I’m looking to phase out the oldest. Do the serial numbers indicate age and/or model? E.g. I have; - VA183461XXXX - VA206818XXXX - VA380070XXXX Are they oldest to newest in that order? Thanks
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Designing setup for my flat
Hi team, I have been using tado for a while now, slowly adding to my setup, but now I have more devices available, I'm not sure if I have designed my system the right way. I would love to ask for your point of view. My flat has 2 heating circuits, controlling Zone 1 and Zone 2 independently. I have replaced both old wired…
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I have sky glass 2 pucks and tado. My internet is provided by Three. My tv freezes all the time. ?
Can somebody help from Tado
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An’Offset’ idea … will it work?
Just fitted 5 Tado Smart Rad controls. In a couple of the rooms the TRV (SRV??) is inevitable very close to or even behind a curtain when its pulled back. Whilst I suggested that maybe we should get shorter curtains, she-who-must-be-obeyed wasn’t terribly amused 😳 But hang on. Is this where setting an Offset would come in?…
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Possible to delete incorrect heating data?
Hi! I was having my boiler checked the other day and the heating engineer asked me to turn the thermostat to full so the heating would kick on. All good, no problem - turned Tado to 25c, boiler turned on. He then turned the boiler off, and I forgot to set Tado back to schedule mode. Thankfully, the boiler did not continue…
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Smart valve showing offline
Hi I’m new to this - my system was installed yesterday and I have noticed my bedroom valve is showing offline on the settings part of the app but showing online on the home page - help please it’s driving me nuts - moved my bridge so it’s prominent and we live in a bungalow so no real distance - I can still change them…
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Considering Tado - EU or UK version for EMS control
Hi all. Im in the UK and have a Worcester Bosch Greenstar 25Si Mk4 combi boiler. It has EMS bus compatibility available, which I understand the Tado system is compatible with so that I can get full smart control of the boiler flow temperature from the Tado device. However as Im in the UK, the version of the Tado thermostat…
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Opentherm and weather compensation?
:s can someone please advise me on what unit/system I need to buy to use Opentherm/weather compensation with a wireless thermostat.
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Hot Water Stopped Working
I have just installed my V3 system and it was working well. However, the hot water control has now stopped working: • all wifi connections are working. • there is power to the HW Com and NC terminals. • however, when selecting HW On via the app nothing happens and there is no power to the HW NO terminal. • pressing the HW…
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Honeywell hot water and heating programmer
Hi all, I've recently got tado myself and now my inlaws what it themselves. They currently have Worcester boiler and a hot water tank. It had a honeywell thermostat in hallway and a honeywell water and heating programmer by the hot water tank. Am I right in thinking I'd just replace the stat in hallway with a wired smart…
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Low Battery warning
Ever since I fitted the radiator valves earlier this year I have been getting low battery warnings. I check the charge level and find the battery charge to be full. I reset the unit and refit and it is fine. I have had over a dozen warning emails reporting a low battery state but all the units are still using the original…
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New installation- no CH when asking for heat the receiver trips off.
I’ve just installed a tado system m. Changed my old Danfoss controller for the s new receiver, all looks ok however when you ask for heat the receiver trips off then resets . I assume it’s. Wiring issue but nothing obvious
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Identifying TRVs
Hello, I’ve got 5 existing TRVs in a house I’ve just moved to which I can’t work out, they have an H with a flame coming out of them on the top which I think would be Honeywell? Anyway the smart TRVs don’t fit with the old ones removed and none of the adapters seem to work either. You can see images here:…
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Controlling 3 Zone Valves
I’ve just setup Tado on a replacement unvented cylinder heating system. I currently have a zone valve controlling the heating and a zone valve controlling the hot water. All is currently working ok. However, I have a third zone valve plumbed ready to supply the underfloor heating in the extension I’m not finishing.…
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Replacing UFH zone as the final step to full Tado installation
Hi there I live in the UK and recently installed a wireless receiver at the boiler plus 6 smart TRVs for all the radiators, and 1 wireless smart thermostat for convenience in the main bedroom. The boiler has 3 zone valves for heating, hot-water and UFH. That is all working and making a big difference to the houses overall…
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Tado supported Bathroom towel rails
Hello, can anyone recommend modern heated towel rails that are compatible with Tado? I have underfloor heating and I'm looking for towel rails for the bathroom that can be controlled using the Tado system.
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Limiting user access to advanced features
Dear Tado why are you so worried about users having access to advanced features. I recently tried to use the installer app apparently as I'm not an installer I'm not allowed to access/configure my own system. I explained I had installed my Ufh system myself and none of the installers locally use tado. No help to find an…
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Photos to topics
Hi. I have some installation questions and would like to add photos to the post. How do I do this? Many thanks.
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When nothing is calling for heat, why does boiler keep running
All our radiators are set to low and the hot water is off, but the boiler is always running. Why is this?
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Hot water getting stuck on
I've been using Tado for several years, and have recently noticed that my hot water is getting stuck on (for hours/days) despite it showing as "Off" in Tado. I have a regular ("heat-only") boiler, unvented hot water cylinder, Tado Smart Thermostat, Tado Wireless Receiver (Extension Kit) and Tado TRVs. It's an intermittent…
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Deleted
Deleted as cannot add photos
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Thermostat Inaccurate
My main thermostat is measuring far too high. For the last few nights it’s been showing ambient temperature 20C, vs real temperature (measured by another thermometer next to it, and by my body) is 12-13C. I’ve tried the troubleshooting page but that just suggests an ‘offset’ - there isn’t an offset feature for that device…
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how do i escalate a support issue?
I have spent the last 3 days trying to get an answer to my problem. I am unsure whether i am "chatting" to a person or a bot. My system is working well and as i am now starting to use heating as the nights get colder I have subscribed to Auto-Assist. During the summer Geofencing has been notifying me correctly when i am…
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iPhone keeps connecting to Tado as the wifi system
I am constantly finding that Tado has booted out my smartphone connection to my wifi router and has replaced it with itself. My Smartphone is set up to ask before making any connections, this doesn’t happen with Tado. How do I stop this?
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Multiple radiators in a single room
Planning on buying the tado smart radiator thermostats to create several heating zones across my house. However some rooms have two, three or even four radiators in them. Do I need a smart radiator thermostat for every radiator in each room or is it possible to have 1 thermostat in a room control all the radiators in that…
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No temperature graph in Web version of My Tado° ?
It seems that the very nice graph of recent temperatures, which is available in the Android My Tado° app, is NOT available on the web interface (https://my.tado.com). That's a shame. Tado°, please give us the FULL functionality of the app also on the web interface.
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Help with new Tado purchase
Hi, Firstly I must say it is frustrating that you have to purchase Tado products before you can go through the install guide. In doing so I fell at the first huddle with the setup telling me I’ve bought the wrong product. However I’m not 100% convinced I have. Can you help? I’ve just moved into a new build home. The house…
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Considering tado, but know nothing of boiler systems, so some noob questions
HI all Originally from a country where central heating doesn't exist , so I know very little about boilers and how they work. So forgive the questions. I am with ovo and they sent a flyer for discounted Tado smart thermostats https://www.ovoenergy.com/smart-home/smart-thermostat I have been considering going the smart…
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What tado set up do I need?
I’m having a renovation at the moment and want to upgrade to a smart thermostat set up I will have four systems I need to control. 1. Underfloor heating downstairs (by-heat) 2. Radiators downstairs 3. Radiators upstairs 4. Hot water The boiler is an ideal standard model with an unvented hot water tank (megaflow etc). Will…
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Pilot light
I came home from holiday last year to find my house freezing after the next door neighbour turned the heating up for me. (Pre tado). It turns out the pilot light had gone out while I was on holiday. Now that I have tado, is there a way to tell through the app if the pilot light is on?