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Starting up
I have bought 2 tado and the first one did sign up and I could control it. Bu then I should add number 2 and now nothing is working. I can´t get in touch with any of them regards Elecon
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moving house
moving house do not want to take Tado with me help
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Tado not causing heating demand despite rooms being too cold
I have three rooms that are several degrees below the required temperature (up to 4 degrees celicus). They have been this way for some time (30 minutes+). However, they are not causing central heating demand on the boiler. Two of the rooms are controlled by radiator stats, and the other by a room stat and two radiator…
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How do I change my wi-fi credentials on my smart thermostat and bridge?
Hi , My wi-fi router was replaced today and now my smart thermostat, extension kit and bridge all say 'no remote access' How can I delete my wi-fi credentials and input my new routers details?
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House is cold, boiler won’t fire
No heating this morning, have reset everything but still no joy. Have raised a ticket
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Purchased a used radiator thermostat to add to my system , how do I add without registration code.
Purchased a radiator thermostat head on E-Bay to add to my system but I don't have a code to complete registration, how do I go about completing install ?
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App is crashing
Since earlier on tonight my app keeps crashing and now won't even open. I've deleted the app and reinstalled again and the same thing keeps happening. Is it a bug in the latest update?
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Pairing replacement thermostat
Tado sent me a replacement rad thermostat I can not get it to pair. 1) I pressed the pairing button on the bridge and the pairing LED is flashing 2) i pressed the pairing button on the thermostat I get ..... ..... .....i them get E0 error code The thermostat is registered to my system.
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setup question
Hi, tried to register my thermostat but then I had to register the extension kit which I didn’t have. So today I received the extension kit, tried registering and then got the message I have to wait 2 days for the engineers to prepare the installation. I don’t understand..
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IFTTT applets triggered many hours after the event
I have noticed that since 02 MAR, my IFTTT applets triggered by switching to Away or Home mode most times fire many hours after the event, which makes them pointless. For example (delayed actions are highlighted in bold): Mode changed to Away Mode on February 26, 2019 at 11:44AM. Applet ran Feb 26 - 11:44 AM Mode changed…
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Tado reporting 2 degrees higher
Hi. My central thermostat is reporting 2 more degrees than a smart AC thermostat sitting next to it and a meteorological station. I know I can use the offset, but it feels wrong... is it defective? Sometimes has reported 4 extra degrees, so I am not fully sure the deviation is linear.
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Serial Number already registered
Hi, I just purchased the Tado Smart AC control and going through the set up process and then it says the device is already registered to another household with the serial number. What can I do?
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Tadoº app and Apple Homekit
Having made changes to Rooms and the Accessories in them in Tadoº app Apple Homekit is not updating to reflect these. Any thoughts. Thanks.
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Fittings doesn't match Danfoss termostates
Hello - I have got som starter-kit from Tado - but the plastic fittings that should be mounted on my radiator-vent - doesn't fit - it is actualle a little too big - it fits but you cant tighten it. Where can I get new fittings??? that fits - Tado apperently doesn't have a support that you could write to???? Brgds Niels
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Thermostat Battery Replacement Woes
Ever since I bought my Tado v2 a few years back, I've had loads of issues with replacing the batteries. Each time i have tried to put batteries in, it is hit or miss (usually miss) whether the thermostat powers up... i really don't know of a technique for it to work each time... every time i spend about half an hour…
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Extension Kit saying no remote access - but no obvious issues
My app and account is saying there is no remote access to my extension kit - however the 3 lights are all lit on the bridge, I have no internet issues and the devices are paired....the heating and hot water are working - but still I have a red dot against my devices and no remote access next to extension kit - any ideas?
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Can I handle LG PW0722R2FR ( Cooling, Heating Muliti-fuctional ) Model using tado air controller?
This Multi-fucntional Air Cooling, Heating Conditioner is not old Model But Remote Controller has no display that showing status of air. Can I Use Tado Air conditioner Controller to controll via Internet and Mobile App? Any anwer will be very appreciated. Thank you!
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Supported features Smart Thermostat for Vaillant heater from 2002
Hi community, I want to try the tado smart thermostat but wanted t verify if both heater and hot water features will be supported. The heater is a Vaillant VU BE 282/2-5 H and a 150 liter boiler VIH CR 150/4 is connected to keep temperature at 60 degrees Celsius. Now water temperatures are controlled by the two knobs on…
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Geofencing and including all Tado devices
Hi, I’ve recently installed a Tado system and have it all working nicely. I have a smart thermostat connected to an extender over Wi-Fi for zone 1 heat and water temperature. I have a wired thermostat for zone two control and a smart radiator for the lounge for separate heat control. My question is that when geofencing is…
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Buderus Logamax GB192i - modulation supported?
Hi, Couldn't find the information on the website so I hope I can get confirmation here. I have a Buderus Logamax GB192i gas condensation boiler and although the Tado website states the system is compatible with Buderus, I'd like to make sure that it is fully supported: i.e. the thermostat supports modulation of the boiler…
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Are assistants (like Alexa) worth it?
No formatter is installed for the format not-found
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I can't submit feedback - This email does not appear to be a valid email address
I'm going through the process I submitting feedback... by logging into my tado account and clicking the 'feedback' button. When I fill out the form and press submit i get this error... "This email does not appear to be a valid email address" ... but having checked very carefully it is my correct email! It's the email I use…
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NEW Reina Casina Vertical Aluminium Designer Radiator
I am thinking of buying the above radiator. can you advise if the tado smart radiator will work with this raidiator? Thanks
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Extension issues
Having problems getting my extension to update it’s firmware. Started moving the bridge further from my router but there’s nothing to indicate that the extension is updating. What’s the latest firmware update for the bridge?
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cant use new android app
hello, i have 3 smart thermostat. first one is old and rest 2 are new(bought last December) now in the app it says there is a new and improved app(v3+) which comes with newer devices, but i cant use this because i have older devices! how can i use the v3+ app?
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Battery life of Smart TRVs
As long as I've had this system, (almost 18 months) Tado have been giving the same stock email and response on twitter about how the battery life of the trvs is worse than advertised and they are rolling out firmware updates to address this. It's time we actually had a meaningful response from them on this issue and got an…
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Radiator thermostats have stopped firing the boiler
My system had been working perfectly but today the radiator thermostats in rooms have stopped firing the boiler on their own.
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tado resite
bought a second hand device in good used condition but its saying it has already been registered to another person/address...is there anyway this can be re registered to me and new address
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Unanswered Complaint
I have no idea what is going on at Tado, but over the last year or so i have witnessed the continual degradation of customer service to what is now a level that is absolutely unacceptable. In the last few months i have been trying to work through moving from a rental to purchase agreement, and the time lag on getting…
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New Thermostat not detecting mount
Hi I have just installed two tado thermostat as I have duel thermostats (one for downstairs and another for upstairs) however the upstairs one keeps showing a wrench/Spanner. I have attempted to reinsert it onto the bracket many times however same issue keeps appearing. Can anyone please advise? The other thermostat has…